Technical Writer, Block
Information Architecture
$97.1-139.6k
Salary dependent on location. Eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$97.1-139.6k
Salary dependent on location. Eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- You put people first
- You're technically inclined and learning the nuances of new software and applications comes naturally
- You welcome technical challenges
- You pay exceptional attention to fine detail and strives to develop professional, cunning edge deliverables
- You independently drive the successful completion of nebulous projects through systematic project management
- Critical Competencies:
- Taxonomy/Ontology
- Information Architecture
- English
- Technical Writing
- Technical Communication
- Content and Knowledge Management tools
- Topic-based Authoring
- User Experience
- User Research
- Project Management
- Knowledge Management
- Analytics and Reporting
- Contact Center
- Finance
- SaaS
- Globalization
- Technical Editing
- Data Visualization
- Stakeholder Management
- Interviewing
What the job involves
- As a Technical Writer, you'll join a growing content operations team – part of Talent Enablement and nestled within Customer Success – whose vision is to ignite excellence for every Customer Success advocate on earth
- You’ll actualize this vision by overseeing all parts of the content lifecycle–planning, researching, creating, editing, localizing, translating, approving, publishing, and maintaining–for internal Customer Success policies and standard operating procedures
- In collaboration with dozens of teams and stakeholders across the enterprise, you’ll demystify complex technical concepts and distill them into easily digestible, findable documentation
- You’ll spearhead internal team projects, move the needle on greater strategic priorities, build an inclusive team culture of continuous learning and growth, and champion knowledge sharing across Customer Success and beyond
- Deep dive into the inner workings of our products, services, and technology to convey their process intricacies with remarkable clarity
- Anticipate and understand user obstacles through regular communication and user experience research (and have an innovative mindset for resolution)
- Comply with preset standards on language, writing style, structure, and format
- Embark on a collaborative journey with our Globalization partners and international SMEs to understand how information resonates with a global audience, seamlessly crossing borders and ensuring access to information
- Stay ahead of the curve by keeping up with industry trends, best practices, and emerging technologies, and share insights to continually improve our documentation processes and standards
- Collaborate with Learning Design to create visually captivating and dynamic documentation that incorporates diagrams, screenshots, and other visual aids
- Support integration of complex taxonomies and ontologies to solve complex knowledge management issues, namely navigability
- Work to determine and document project scope, deliverables, prioritization goals, risks, blockers, success measures, resources needed, and downstream impacts through SoW and project management software
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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