Sales Development Representative, Healthtech-1
£30-35k
Offers Equity • Offers Commission
More information about location
3-4 days a week in office (Stratford, East London)
The automation platform for NHS staff
Open for applications
The automation platform for NHS staff
21-100 employees
Open for applications
£30-35k
Offers Equity • Offers Commission
More information about location
3-4 days a week in office (Stratford, East London)
21-100 employees
Company mission
We exist to help make the NHS the most advance healthcare system in the world by automating repetitive processes, starting with the first touchpoint: new patient registrations.
Role
Who you are
- Bias to action - fearless with getting on the phone, bias to action, takes rejection well
- Storyteller - High quality and persuasive incredible communicator internally and externally
- Outcome driven - focus on the big picture and business goals
- Coach-ability - strong internal communication, be able to take on feedback and adjust plan
- Tech savvy - understand the stack; Attio etc
- Team player - low personal ego, brings happy conflict, and improves ways of working
- Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed)
- Hard working - will go above and beyond to unlock access to healthcare
- Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy
- Creative - looks beyond the past and present, looking for new high impact opportunities
- Some experience in sales or recruitment
- Evidence that you are a good communicator and can build relationships
What the job involves
- We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time
- We’re going to create a world where every appointment is transparent and bookable, starting in General Practice
- We are hiring a Junior Growth Specialist to help us get in front of more practices
- Your core focus will be on booking demos for our Senior Growth Specialists
- You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups
- We will train you to become a great sales person. Progression works across three dimensions:
- From booking demos to closing your own deals
- Closing bigger deals (larger average contract value)
- Selling more advanced products
- This is a place to do your life’s best work!
- Our mission is to unlock access to healthcare. You will contribute by increasing appointment supply. This is achieved through selling more products to more practices
- Objective 1: book qualified demo calls with GP practices
- You understand in detail how a GP practice works and its key personas
- You communicate persuasively using storytelling and data
- You use a variety of outbound channels such as cold calling, email campaigns, LinkedIn, events, visits, referrals
- You execute outbound campaigns at high volume
- You represent the voice of Healthtech-1 and take deep care in every interaction
- Objective 2: create great handover moments for your AE
- You regularly meet with your AE and collaborate on work and improvements together
- You keep the CRM tidy and updated with great handover notes
- 🔍 Scope of the role
- You fully own:
- Your demos booked target
- The quality, effectiveness and consistency of your outbound campaigns
- Improving your techniques and sharing your learnings
- You co-own:
- Qualification and enrichment of your lead list
- Keeping the CRM tidy and updated
- Staying in sync with your AE
- Material creation for better outbound, e.g. fact sheets
- You influence (but do not own):
- Relationships with existing users
- How our Growth Specialists (AE) deliver demos
- The way we invest in and deliver inbound campaigns
- You do not own:
- Closing deals
- Onboarding
- Account management
- ⚠️ This role is not for everyone
- This is a high-agency, high-expectation role in a fast-moving healthtech environment. You probably won’t enjoy this role if you:
- Prefer to be told what to do over figuring out what to do
- Need significant training and supervision to improve
- Aren't comfortable with honest feedback
- Don't want to constantly push your work rate
- You will enjoy this role if you like owning your target and raising the bar around you
- 📝 30/60 day plan
- By day 30: Train up, earn trust and get moving 🏃
- Learn the main concepts
- Practice personas
- How a practice works
- The NHS system
- Our products
- Build empathy for the NHS through direct exposure
- Spend a week as a GP practice receptionist to understand our customer deeply
- Stretch goals, complete some admin!
- Present your Old World to the team
- Learn the healthtech-1 style, then develop your authentic style
- Watch a demo from each AE
- Watch 10 demos
- Listen to team mate’s cold calling (1 hour with each AE)
- Reflect, summarise and share your style with your manager
- Weekly KPIs:
- 🎯 200 touch-points, using at least 3 channels
- 🎯 10 demos booked
- Proactively report on campaign efficacy (activity, conversion, results)
- Do Not Attends (DNA) < 75%
- By day 60: Full speed and consistent results 🏎️
- 30 day activities are complete
- Use multiple channels to good effect. At least 5 of the following:
- Cold calls
- Teams messages
- Emails
- In person events
- Referrals
- In-person visits
- You can do some AE activities
- Can recite the demo
- Can complete 15 minute discovery calls
- 🎯 250 touch-points (calls, emails, visits)
- 🎯 15 demos booked
- Do Not Attends (DNA) < 85%
Application process
- Take home assessment (1 hour of work)
- 15min intro call
- 45min CV interview
- 1-day paid work trial at our offices
- Principles interview with the founders
- Offer and references! 🥳
Salary benchmarks
Our take
The NHS is one of the few totally publicly-funded healthcare services in the world, that has treated millions of people since 1948. However, growing pressures from an ageing population, higher patient expectations and the after-effects of the pandemic are having a negative effect on the system’s ability to serve patients with the care they deserve.
A major factor in the NHS’ struggles is the amount of time its staff spend on administrative tasks, which is what Healthtech-1 hopes to address. The company develops automation tools for repetitive tasks, such as patient registration, that free up healthcare workers to spend more time on treatment and care.
The company boasts support from NHS Digital as well as Innovate UK and Y-Combinator, and is clearly targeting a valuable problem. With its new patient registration product now live in over 500 NHS GP Practices, and its second product launched, it will be interesting to see how Healthtech-1 can further support the NHS moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$3.7m
SEED
Sep 2023
$0.5m
SEED
Total funding: $4.8m
Company benefits
- 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
- 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
- 💪🏼 Hybrid location policy. We highly prioritise in person communication and currently have either a 3 days in the office and 2 days working from home arrangement.
- 📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
- 🥗 Health and fitness budget of £60 per month
- 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
- 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
- ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote.
Company values
- 📣 Amplify others
- 🥳 Find the fun
- ☝️ Simplify the complex
- 💬 Trust in radical truth and transparency
- 🤌 Obsess over the quality of your craft
- 💪 Be an owner
- 🧠 Be both a teacher and a student
Company HQ
London, UK
Articles
Leadership
Peter Huang
(Co-founder & Head of Product)Venture Catalyst & Co-founder at twenty--twenty, and Community Manager at London Innovators. Former Product and Growth Lead for Perfocal.
Raj Kohli
(Co-founder)NHS Clinical Entrepreneur, and Patient Experience Lead at First 4 Health Group. Previously Venture Catalyst and Co-founder at twenty--twenty as well as Portfolio Strategy and Growth Lead for Perfocal.
People progressing
Growth Specialist at Healthtech 1. Automating painful admin so NHS staff can focus on what matters - patients.💙
Diversity, Equity & Inclusion at Healthtech-1
Peter Huang (Cofounder)
- Our company values are drawn from deep cultural and familial values. As a result, our employees have a strong mix of cultural backgrounds including Indian, Chinese, Japanese, Korean and more. Raj and I are always finding the balance between different cultures, to bring out the best of each and every person who joins us.
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