Live Operations Advisor, Zeelo
Mid Shift, 1PM-10PM
Smart bus platform for organizations
Job no longer available
Smart bus platform for organizations
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower opportunities through sustainable transportation.
Role
Who you are
- Personable and patient – we’re here to provide excellent service to our drivers / operators
- Ability to work under pressure; remaining calm and professional at all times
- Prioritise solutions over blame
- Stickler for detail
- Able to think on your feet
- Very comfortable with using technology
- Flexible - in terms of working hours and way of working
- Strong command of the English Language
- Be able to work remotely in a professional and safe environment with an excellent wifi connection
- Beneficial: Have experience as a live operations controller talking to drivers who are responsible for the end service delivery
- Beneficial: Have experience working in an operations team, especially if in a transport or logistics company
- Process Driven
- Confidence to respectfully challenge
- Resilience
- Ability to think clearly under pressure
- Strong communication skills
- An amazing brand ambassador
What the job involves
- 40 hours per week - Mid Shift (1PM-10PM, 5 consecutive days per week)
- Managing journeys by exception only using our bespoke journey management software [Mission Control]
- Respond to journey alerts/issues and action the appropriate solution
- Respond to driver messages and updates sent from the Zeelo Driver App
- Respond to Emergency situations, communicate these effectively and provide the appropriate assistance / support
- Provide telephone, email and App support to ‘on-the-day’ questions and issues from our riders, clients, drivers & operators
Application process
- 20 min phone screen with the Talent Acquisition team
- 45 minute Zoom with Live Operations Senior Operations Manager
- Assessments
- 20 minute Final Stage interview with the Director of Operations
Our take
Zeelo provides a personalised shared mobility service for underserved areas using data analytics. The AI-powered algorithm allows the company to design routes that meet the needs of customers, so they can make the most of their travelling time.
The Zeelo platform integrates with an executive vehicle fleet of over 20,000 high quality coaches across the UK in order to serve demand. And as the number one shuttle provider across the US, Uk, and Ireland, Zeelo now transports hundreds of thousands of passengers every month.
With the shifting attitudes towards sustainability, Zeelo now provides services that use less energy and are more sustainable, which will appeal to the environmentally conscious. The challenge will be growing its niche, with stiff competition in everyday ride sharing from Uber and others. But with recent funding, the company looks ready to accelerate its growth across the US and make an even bigger name for itself.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2025
$23m
SERIES B
Aug 2023
$14m
SERIES A
Total funding: $56.8m
Company HQ
Holborn, London, UK
Leadership
Sam Ryan
(Co-Founder & CEO)Previously co-founded Jumpin, a taxi sharing company for students. Jumpin was acquired by Addison Lee, where Sam worked as Senior Product Manager and then Head of Product for 2 years before co-founding Zeelo in 2016.
Barney Williams
(Co-Founder & CMO)Also co-founded JumpIn and joined Addison Lee, where he worked as Product Manager and then Head of Brand.
Daniel Ruiz Giménez
(Co-Founder & CTO)Previously held various engineering roles at Agilent, Telefonica, DMI and Golden Gekko.
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