Knowledge Management & Process Strategy Lead, Lambda

• An organized and detail-oriented writer who understands how to simplify the complex
• Comfortable working in fast-paced, ambiguous environments with minimal hand-holding
• Curious and proactive, you don’t just document what exists, you identify what’s missing and go find it
• A strong communicator who can extract key information from SMEs and translate it into high-quality documentation
• A self-starter with a bias for action and a passion for operational excellence
• Documentation & Knowledge Management: Proven experience writing and maintaining internal documentation in a fast-moving technical or infrastructure environment
• Process Orientation: Familiarity with operations, provisioning, and/or data center processes; ability to map workflows clearly
• Cross-Functional Collaboration: Able to work effectively with technical and non-technical stakeholders across operations, engineering, and supplier teams
• Structured Thinking: Ability to create templates, define document standards, and implement repeatable documentation rhythms
• Execution Without Hand-Holding: Strong ownership mentality and ability to run with documentation needs end-to-end without constant input
• Bachelor’s degree or higher or equivalent in a related field
• 10+ years in writing, documentation, knowledge management, or business operations roles, ideally in infrastructure, AI, or data center environments
• Experience creating SOPs, process docs, and operational content in tools like Confluence, Notion, Google Workspace, etc
• Comfort working with teams across engineering, operations, and suppliers
• Excellent writing and organizational skills
• Experience in a high-growth or high-ambiguity environment is strongly preferred
• Familiarity with data center operations, vendor management, or networking provisioning is a plus

Desirable

• Own the end-to-end creation and maintenance of internal documentation, SOPs, and process maps for our Data Center AI and supplier operations teams
• Build clear, actionable documentation for operational workflows (e.g., circuit ordering, decomm procedures, capacity planning, supplier onboarding etc)
• Partner with business operations, engineering, networking, and procurement teams to gather and validate technical and procedural information
• Establish document governance standards (e.g., version control, naming conventions, access control)
• Develop and maintain team-specific Confluence or Notion spaces as central repositories for operational knowledge
• Translate high-complexity and technical information into documentation accessible by internal stakeholders across departments
• Create one-pagers and executive-ready summaries to support quick decision-making
• Help design and maintain a scalable system of record for data center and supplier operations processes
• Drive proactive audits and cleanup of existing documentation to ensure accuracy and usability
• Contribute to onboarding and training materials for new hires and cross-functional teams