Senior Business Partner, Anaplan
Customer Success, Public Sector
$147-198k
AI-driven scenario planning, analysis, and reporting
Job no longer available
AI-driven scenario planning, analysis, and reporting
1001+ employees
Job no longer available
$147-198k
1001+ employees
Company mission
To make all planning for all people a reality.
Role
Who you are
- 6+ years of experience in account management or client services background is required
- Experience working with public sector or higher education customers is preferred
- Customer-first mentality
- Proactive attitude
- Ability to react with urgency, and remain calm under pressure
- Strong project and program management experience
- Ability to multitask and prioritize daily and weekly tasks
- Run your own business mentality & drive
- Strong troubleshooting and problem-solving skills
- Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
- Adapts well to change and is flexible
- Strong communication skills with the ability to communicate and translate technical information to all personas
- Able to use technology to handle their customer portfolio
- Model building, forecasting, and other applicable experience
- Planning and modeling experience is a plus
- Experience with Corporate finance, supply chain and sales planning industries is a plus
What the job involves
- The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions
- Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation
- Also, the CSBP will handle their customers’ ongoing health and adoption to ensure Anaplan delivers high ROI
- As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction
- Handle a portfolio of customers with a key strive to improve the customer's ROI and secure contract renewal
- Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
- Work as part of an account team and utilize your internal resources to execute the account strategy
- Spot opportunities within existing customers to grow the Anaplan footprint at accounts
- Connect the customer to other areas of Anaplan as needed including Anaplan, Product, Support, Community & Sales as well as our partner network
- Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
- Guide and support Customers to secure strong adoption
- Work closely with Customers to align Platform Expansion plans to key business objectives
- Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
- Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
- Educate Customers on our Platform Roadmap
- Run regularly scheduled customer check-ins
- Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
- Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
- Support and collaborate with Anaplan partners
- Mediate to resolve all technical/platform issues with existing implementations
- Partners and internal support teams
- Handle issues of customer concern
- Ensure proactive ticket deflection
- Advocate our model-building best practices with your customers
- Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
Our take
Anaplan is an AI-driven planning platform designed to do more than just plug gaps (it truly replaces the tangled web of legacy tools for the likes of SAP, Oracle, and IBM). Designed as the only "AI-driven scenario planning and analysis platform", it brings together data, modeling, insights, and action across a range of industries. And instead of managing isolated spreadsheets and disconnected tools, it allows business users to break down silo and collaborate fully.
Its setting itself apart with its expansive, adaptable reach too. From out-of-the-box applications tailored for finance, supply chain, HR, and more, to enterprise-grade capabilities like predictive and generativer AI, data integration, and real-time modeling, it offers organizations the tools they need to outpredict, outplan, and outperform.
Anaplan is on a roll too, with annual recurring revenue topping $1B, over 2,400 customers, and fast-growing business lines in finance, sales & marketing, and supply chain, the company is showing what a modern planning platform can really do. And its $500M innovation roadmap (packed with AI-powered tools, scenario planning, and new enterprise applications) means Anaplan is ready to shape the future of decision-making.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2017
$60m
SERIES F
Jan 2016
$90m
SERIES E
Total funding: $299.9m
Company HQ
Brickell, Miami, FL
Leadership
Charlie Gottdiener
(CEO)Currently Board Member at TransUnion, Neustar Security Services, and smartShift.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 77 more jobs at Anaplan