IT Support Engineer, Vortexa

• Delivery orientated and self-motivated, with strong analytical and problem-solving skills
• Able to build relationships and communicate well at all levels of an organisation
• Work with the IT Manager and the senior management team to deliver projects, upgrades and required changes
• Extensive knowledge in supporting device/endpoints, (MacOS & Windows)
• Experienced with using helpdesk software such as Jira Service Management
• Comfortable supporting Google Workspace & Office365 related issues
• Able to handle the responsibilities of onboarding new joiners into the company and offboarding leavers
• Able to maintain and update software and hardware asset registers
• Confident in diagnosing hardware issues and liaising with vendors for repairs and replacements
• Happy to work independently and with team members to deliver project goals
• Experienced in manage 3rd party suppliers and vendors
• Experienced in monitoring and reporting on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed

Desirable

• We are an ever-growing tech scale-up looking for our first IT Support engineer to join our IT Team
• You will be highly self-motivated and enjoy a hands-on approach with the operational and technical aspects of IT, including leading on the IT onboarding of new joiners and providing 1st line support for a global team