Customer Relations Representative, Gnosis
Blockchain infrastructure
Job no longer available
Blockchain infrastructure
101-200 employees
Job no longer available
101-200 employees
Company mission
To democratise access to reliable, decentralised information through prediction markets.
Role
Who you are
- 2+ years of experience in customer-facing roles, ideally in fintech or blockchain
- You are fluent in English. Being fluent in other languages is a plus
- Excellent written and verbal communication skills, with strong empathy for users
- Organized and detail-oriented, with a knack for spotting patterns in problems
- Comfortable working in a fast-paced, early-stage environment where processes are evolving
- Curious about blockchain, stablecoins, and self-custodial money — and eager to learn more
What the job involves
- As a Customer Support Representative, you’ll be the first line of contact for our users. You’ll help them navigate onboarding, payments, wallets, and Circles, ensuring they always feel supported and confident in using the app. You’ll work closely with our Operations Generalist to set up support processes from scratch and grow them into a world-class function
- Respond to user inquiries via chat, email, or help desk tools with clarity and empathy
- Troubleshoot issues related to onboarding, transactions, Gnosis Pay Card, app navigation, or Circles
- Escalate complex or technical issues to the Operations Generalist or engineering teams
- Create and maintain FAQs, help articles, and guides to empower users to self-serve
- Identify recurring issues and suggest process or product improvements
- Ensure user support flows are consistent, timely, and user-friendly
- Track and report support metrics such as ticket volume, response times, and resolution rates
- Gather structured feedback from users to share with product and operations teams
- Be the “voice of the user” internally, ensuring user needs are understood and addressed
Our take
Gnosis is a leader in decentralised technology, providing infrastructure and tools for an open internet. Since launching in 2015, it has evolved from a predication market platform to a key web3 player. Its products, like Safe (a multisig wallet) and CoW Protocol (MEV-protected trading), are that the forefront of decentralised finances, while Gnosis Chain offers low-cost, secure blockchain infrastructure.
Beyond infrastructure, Gnosis is building decentralised apps (dApps) focused on payments, decentralised AI, and the open web. Its Gnosis Pay platform offers a crtypto-linked Visa Debit Card, enabling users to spend crypto at millions of Visa-accepting locations, bringing a seamless user experience with decentralised benefits.
This partnership with Visa marks a major step for the company, merging traditional finance with blockchain tech. This collaboration makes crypto payments more accessible and could very well help expand Gnosis' global reach, positioning the company for even more growth and innovation in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2022
$100m
LATE VC
Apr 2017
$12.5m
EARLY VC
Total funding: $112.5m
Company benefits
- Work how and when you want: We offer flexible hours, extra vacation days, and working remotely to support your style
- Education budget: We give every team member an annual education budget to foster learning and development, allowing you to excel at your job
- Team retreats: Think about the future, learn from the past, and just have fun together. Each year, you'll have the opportunity to travel with your team for a retreat
- Equipment stipend: We equip you with the devices and tools you need to fit your working style
- Office amenities: You'll find free coffee, drinks, snacks, and other amenities at our offices in Berlin, Gibraltar and Lisbon. Not to mention weekly web3 events at our respective locations
- Conference budget: Conferences are an essential part of the web3 experience, and you will of course have the chance to take part in that with us
- Flexible vacation days: We have a generous holiday allowance and value a healthy work/life balance
- Ecosystem Fridays: We encourage you to set aside Friday afternoons to learn more about the web3 ecosystem and try out the latest industry products
Company HQ
Gibraltar
Leadership
Martin Köppelmann
(Co-Founder & CEO)Experience working at Consensus Systems. Studied a Bachelor's Degree in IT Systems Engineering for Hasso Plattner Institute.
Stefan George
(Co-Founder & CTO)Experience working at Consensus Systems. Served as an Intern in Research for SAP Labs.
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