Client Support Specialist, Veson Nautical
Maritime commercial management & trading software
Open for applications
Maritime commercial management & trading software
201-500 employees
Open for applications
201-500 employees
Company mission
To transform the way the maritime world works and makes decisions through the power of technology.
Role
Who you are
- 0-3 years software support or maritime industry experience
- Proven ability to proactively address customer concerns and exceed expectations
- Demonstrated planning and organizing skills
- Analytical thinking and attention to details
- Passion for real-time problem solving and troubleshooting complex problems
- Generally enjoys working with software and computers
- Willingness to conduct ad-hoc or exploratory testing
- Solid computer skills and understanding of network and software technology (coding ability a plus)
- Familiarity with a defect tracking tool a plus
- Strong written and oral communication skills
- Maritime industry experience a plus
- Desire to work in fast-paced, entrepreneurial setting
- Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
- Experience with Jira or equivalent system a plus
What the job involves
- Internally, this position is known as a Software Support Analyst
- As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software
- You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions
- You will assist clients via phone, email, web sessions, and in person
- You will manage and document daily reported issues in our bug tracking system
- You will collaborate with consulting and project management resources to execute client engagements
- In addition, you will be responsible for identifying and driving business development opportunities for existing customers
- As an expert in our products and client profiles, you will drive internal and external communications and information sharing
- You will put your excellent writing skills to work to document client profiles and knowledge base content
Our take
As digital transformation sweeps across industries, companies seek the technology to help them achieve their business goals. Veson Nautical provides software solutions for maritime trade, enabling buyers and sellers of bulk commodities and freight to digitise operations towards increasing their efficiency and success.
Its integrated maritime operations system (IMOS) platform allows clients to manage and execute marine contracts, delivering a comprehensive set of tools that can be adapted to the workflows of vessel owner-operators, commodity traders and more. As well as developing and implementing software for the industry, the company acts as a digital transformation partner to its clients, supporting them in making the most of its technology.
Veson Nautical has made several partnerships and collaborations towards its ultimate goal of being the standard platform that propels maritime commerce. It has bolstered its product offerings by the acquisition of other innovators in the maritime field – Oceanbolt, an innovative data intelligence platform, and Q88 which delivers information management and software solutions for transportation. In 2023, Veson continues to update its platform capabilities, indicating that it is not resting on its laurels.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical and dental coverage for employees and their dependents
- 100% of premiums for life, short-term, and long-term disability insurances
- $250 per employee per year towards a Flexible Spending plan to cover eligible medical expenses
- 401K retirement plan with a 4% match
- Generous vacation and time off policies
- Annual fitness subsidy
- Annual Day of Service: a paid day to volunteer for the charity of your choice
- Veson contribution to a charity of the employee’s choice
- Tuition reimbursement and professional development opportunities
- Catered lunches and a fully stocked kitchen
- Regular social gatherings and team bonding
- Travel opportunities
- Family leave
Company values
- Do the Right Thing: For clients, for colleagues, for community
- Take Pride in Your Work: Drive quality, raise the standard
- Move Forward: Collaborate, innovate, deliver
Company HQ
Back Bay East, Boston, MA
Articles
Leadership
John Veson
(Co-Founder & CEO)Former Software Design Engineer and Senior Consultant at Microsoft.
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