Senior Solution Architect, Honeycomb

• Must reside in North America
• 3+ years of technical pre-sales/customer-facing experience
• Experiencing working with development and/or operations teams
• Familiarity with at least three popular programming languages; enough to navigate a codebase and add instrumentation
• Ability to think creatively about a wide variety of challenges. Solution seeker
• Ability to context switch quickly, working to solve challenges for multiple customers daily
• Knowledge of DevOps methodologies and related tooling, especially cloud infrastructure platforms and patterns
• Strong knowledge of current infrastructure and monitoring solutions and technologies
• Understand the purpose and implementation process for Distributed Tracing or APM in at least one application framework
• Exceptional written and oral communication skills. This role requires understanding and articulating both the business benefits (value proposition) and technical advantages of our offering
• Strong history of showing initiative and a high degree of autonomy

Desirable

• In this Solution Architect role, you’ll join a growing sales team, helping us expand our tangible value to prospects and customers
• Define and build the processes associated with Honeycomb’s efforts to acquire mid-sized customers (Core) at high volume
• Define the profile and build a team of successful Solution Architects for Honeycomb’s “Core” business initiative
• Strategize with sales leadership and Account Executives; provide technical support for sales opportunities (or, occasionally, customer success)
• Partner with Sales Team to articulate the Honeycomb value proposition, vision, and strategy to prospective customers
• Own technical engagement with customers during the trial/evaluation phase. Communicate Honeycomb's value based on activities and work with customers on any identified issues or concerns to a successful conclusion
• Design and troubleshooting skills - to assist prospects with designing solutions to complex problems and getting them back on track when things go wrong
• Maintain and deliver product demos, demo experiences, and videos to showcase Honeycomb's capabilities to address prospects' business needs
• Enable engaged trial prospects to move further in the pipe – “Ease of use” features like Open Telemetry
• Advocate for the prospect/customer, enabling them to justify their decision and investment
• Support field marketing needs with other sales resources, e.g., staffing booth and supporting conference sponsorships
• Funnel and prioritize feedback from the field into marketing, product, and customer success teams
• Collaborate with Developer Advocacy to develop and deliver hands-on training