Executive Assistant to the CEO / Chief of Staff, Piano
More information about location
4 days a week in office
Data-driven customer engagement solutions
Be an early applicant
Data-driven customer engagement solutions
501-1000 employees
Be an early applicant
More information about location
4 days a week in office
501-1000 employees
Company mission
To improve digital interactions between companies and their customers.
Role
Who you are
- Focus and energy. You bring genuine enthusiasm to your work. You stay locked in on what matters, resist distraction, and find ways to get things done even when the path isn't obvious
- Written communication. You write with clarity, concision, and care. Your emails, memos, and documents are easy to read and hard to misunderstand. You know that how something is written shapes how it's received
- Verbal communication. You can hold your own in a senior meeting and give a crisp update to a busy executive. You listen carefully, ask good questions, and communicate with confidence without overclaiming
- Detail orientation. You catch things others miss. You keep lists that prevent critical items from falling between the cracks. You check your work before sending it. You know that at this level, small errors undermine trust
- Organizational skill. You build systems that work. Your inbox, your task lists, your notes — they're structured in ways that let you stay on top of a lot of moving pieces without dropping any of them
- Judgment and discretion. You handle sensitive information appropriately and don't treat every situation as a crisis. You know when to escalate and when to simply handle it
- Up to 2 years of professional experience, whether through internships, a first full-time role, or a combination of both, in a context that required strong writing, organization, and attention to detail
- A bachelor’s degree or equivalent is expected. An MBA or advanced degree is not required
- Experience in B2B SaaS, digital media, or a fast-moving technology environment is a plus
- Curiosity about how organizations work and a genuine desire to learn are more important
- Experience using AI tools, whether for writing, research, organization, or workflow automation is a real plus
- Applicants for this position should have authorization to work in this jurisdiction without sponsorship from the Company
What the job involves
- This is an exceptional opportunity for an early-career professional who is ready to learn fast, work hard, and grow their skills in a fast-paced environment
- The Executive Assistant to the CEO / Chief of Staff, works directly alongside the CEO and the leadership team supporting their priorities, keeping them organized and well-informed, and making sure nothing falls through the cracks
- You’ll have a front-row seat to how a global SaaS company operates at the leadership level, and you’ll contribute directly to making it run well
- This role is designed for someone who is hungry to learn, eager to take on responsibility, and ready to prove what they can do
- You don't need years of experience in a similar title
- What you do need is relentless focus, exceptional communication skills, pragmatism, and the drive to be the most useful person in any room
- Organize the CEO and executive team
- Own the CEO's schedule, priorities, and daily workflow ensuring time and attention are invested in the highest-impact areas
- Coordinate executive team meetings, including agendas, materials, pre-reads, and action items; make sure every meeting has a clear purpose and a clear outcome
- Manage the rhythm of leadership; weekly check-ins, monthly business reviews, quarterly offsites, and annual conferences from logistics through follow-up
- Help the CEO prepare for important internal and external meetings by pulling together the right context, materials, and talking points ahead of time
- Track projects and company priorities
- Maintain a living view of the company's most important initiatives; where things stand, what's at risk, and what needs attention
- Follow up on commitments made in executive meetings, keeping teams accountable and surfacing blockers before they become problems
- Build and maintain simple, reliable systems for tracking work across functions
- Help translate high-level goals into concrete plans with owners, timelines, and clear next steps
- Brief teams on key priorities
- Prepare clear, well-organized briefings and status updates that keep the leadership team and broader organization informed on what matters most
- Draft executive communications: All-hands content, leadership memos, team updates that are accurate, well-written, and easy to absorb
- Synthesize information from multiple sources into concise summaries that help leaders make faster, better decisions
- Ensure key decisions and priorities are communicated clearly to the people who need to act on them
- Serve as a hub of cross-company communication
- Act as a trusted connector knowing who needs to talk to whom and making sure those conversations happen
- Build relationships across every function, earning trust by being reliable, discreet, and genuinely helpful
- Surface patterns and themes from across the organization that the CEO and leadership team should be aware of
- Help the executive team stay aligned by keeping communication flowing, issues visible, and decisions documented
- This role is structured as a genuine learning experience. Over time, you'll build skills and judgment that are difficult to develop anywhere else:
- How a global technology company operates at the leadership level: how decisions get made, priorities are set, and teams are kept aligned
- How to communicate clearly and confidently with senior executives, board members, and external stakeholders
- How to run complex, cross-functional work with limited authority and a lot of accountability
- How to think about problems with structure and precision and how to translate that thinking into action
- How to handle with sensitive information and high-stakes situations and how to handle both with care
- This role reports to the CEO
Our take
Piano helps businesses manage subscription, analytics and content personalisation to monetise digital experiences. Previously, the focus was on traditional publishers like The Wall Street Journal and CNBC. However, with the declining value of revenue streams like third-party cookies and new platforms like Substack and Clubhouse siphoning off paying customers, the revenue pinch is being felt by a growing spread of digital services.
Piano’s cloud-based offerings run a broad gamut, including experience personalisation, paywall management, and data analytics. These are all supported by integrations with various mainstream third-party tools, including Google Ad Manager and Apple Pay. This seemingly fragmented approach has not spread Piano thin, however, and it is consolidating its market lead with strategic acquisitions in the publishing space, such as AT Internet and SocialFlow.
Following its impressive level of funding and massive growth in revenue since 2019, Piano is developing its product to provide improved publicity and analytics tools for its customers, particularly in newsletters and socials. It is also likely to continue expanding its market share through acquisitions as it builds out its end-to-end platform for the publishing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$45m
SERIES D
May 2021
$88m
SERIES C
Total funding: $160.4m
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Leadership
Trevor Kaufman
(CEO)They have an extensive track record of building brands and profitable businesses in media and technology, having previously served as the CEO of Tinypass, Possible Worldwide, and Schematic.
Tim Dirrenberger
(CTO)Previously worked as a Co-Founder & Software Architect at Tinypass, Technical Director at Dynamo Player and Software Development Manager at Africonnect.
Richard Haydock
(CFO)Previously the CFO & COO at PulsePoint, the VP of Online Marketing at Inuvo and was a Senior Financial Analyst at Vertro.
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