Principal Client Advisor, Karat

• 10+ years of enterprise customer success, strategic account management, or similar client-facing roles
• Startup (fast-paced, high-growth, quick-change) experience preferred
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
• History of managing large-scale technology implementations or transformation projects
• Deep expertise in building business cases and ROI analyses to justify program expansions
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

• Our Sales Expansion team is committed to maximizing the value and impact of Karat's solution within our most significant enterprise partnerships, working closely with engineering and recruiting leaders to drive transformational hiring outcomes
• Through strategic consultation and data-driven insights, we guide organizations through complex change management initiatives that deliver measurable business value and program growth
• As a Principal Client Advisor and member of Karat’s client expansion team, you will support new and existing customers of the Company from onboarding through their entire customer lifecycle by delivering hiring and analytical expertise that allows them to transform their hiring processes into a competitive advantage
• In keeping a close relationship with your book of business, you will be responsible for the continued expansion of their accounts
• Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions
• Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact
• Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership
• Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account
• Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks

• Highly competitive salary and stock options
• 401(k) with company match
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible Time Off Policy for salaried positions
• Three weeks accrued per year for hourly positions
• Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
• 20 paid Company Holidays
• Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
• $150 per month contribution to miscellaneous benefit/wellness of employee’s choice

Karat is among the leading innovators in the field of technical interviewing. As digital interviews become more commonplace, the company fills the need for an efficient and practical interview solution with its world-first Interviewing Cloud.