UX Designer, Urban Outfitters Europe
Lifestyle retailer
Open for applications
Lifestyle retailer
201-500 employees
Open for applications
201-500 employees
Company mission
To bring together nostalgia for the past with an enthusiasm to shape the future.
Role
Who you are
- Proven UX design experience, with a strong portfolio showcasing a user-centered design process from research to implementation
- Experience designing for online retail/e-commerce platforms is essential
- Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision)
- Experience with user research tools (e.g., UserTesting.com, Hotjar, Optimizely, Qualtrics)
- Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to inform design decisions
- Basic understanding of front-end technologies (HTML, CSS, JavaScript) is a plus, enabling effective communication with developers
- Strong understanding of user-centered design principles and methodologies
- Excellent analytical and problem-solving skills, with the ability to translate complex user needs into simple, elegant solutions
- Proficiency in conducting various user research methods and synthesising findings
- Expertise in creating wireframes, prototypes, user flows, and other design deliverables
- Solid understanding of information architecture, interaction design, and usability principles
What the job involves
- As a UX Designer specialising in online retail, you will be instrumental in shaping the digital experience for our customers across our website and mobile applications
- You will be a strong advocate for the customer, translating complex problems into intuitive, user-friendly, and visually engaging solutions that drive conversion and customer satisfaction
- You will work within an agile environment, collaborating closely with product managers, developers, graphic designers, researchers, and marketing teams to deliver a best-in-class e-commerce experience
- Conduct user research (interviews, surveys, usability testing, A/B testing) to understand behaviours, needs, and pain points
- Analyse data from tools such as Google Analytics, heatmaps, and session recordings to identify opportunities for improvement
- Develop user personas, journeys, and empathy maps to inform design decisions
- Create intuitive information architecture, navigation structures, user flows, wireframes, and interactive prototypes for e-commerce features (browse, search, product pages, checkout, account management, returns)
- Ensure designs are consistent, responsive, and accessible (WCAG standards)
- Collaborate with product managers to define requirements and translate business goals into customer-centric solutions
- Work closely with graphic designers and developers to align UX with brand and ensure feasibility of implementation
- Present research, design rationale, and recommendations to stakeholders, incorporating feedback
- Plan and run usability tests, iterating based on findings and business objectives
- Contribute to and evolve the design system for consistency and efficiency
- Stay current with UX/UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for Gen Z customers
Salary benchmarks
Our take
Urban Outfitters started out in the 1970s as a quirky little boutique in Philadelphia with a love for creativity and self-expression. More than 50 years later, it's grown into a globally recognised brand, but it hasn't forgotten where it came from.
It's known for its knack of catching (and keeping) attention with its unique mix of clothing, homeware, and vintage treasures. It connects with a community of over 10M shoppers and is always staying ahead of the trends.
While the brand might feel like an old favourite, it's far from slowing down. It just posted record earnings, with $143.9M in profit for Q2 2025 and strong growth across all its brands (including its sister companies Anthropologie, Free People, FP Movement, and Nuuly). New stores are opening and digital sales are booming, the brand has truly proven itself to be a powerhouse in the retail space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employee discount: Shop your fave brands for less
- Pension: Like to think ahead? We've got you
- Private medical insurance: Your health is important to us
- Birthday break: Take some time to celebrate you
- Career development: Grow at UO
- Volunteering time: Give back to your community
Company HQ
Spitalfields, London, UK
Leadership
Emma Wisden
(Managing Director)Emma has been the Managing Director of Urban Outfitters Europe since 2015. Prior to that, she spent 15 years at Topshop as a Fashion Director.
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