Senior Product Manager, Fresha
SaaS
4 days a week in office
Booking software for beauty & wellness brands
Open for applications
Booking software for beauty & wellness brands
201-500 employees
Open for applications
4 days a week in office
201-500 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- Experience: 5+ years of product management experience, preferably in a scale-up B2B SaaS company within fintech, POS systems, or related industries
- Data-Driven: Strong analytical skills, with the ability to leverage data and insights to shape product strategies and roadmap decisions
- Communication: Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders
- Customer-Centric: Passion for understanding customer needs and delivering seamless, intuitive user experiences
- Entrepreneurial: Ability to thrive in a fast-paced, dynamic scaleup environment with a hands-on approach to problem-solving
- Team Player: Comfortable rolling up your sleeves to assist teams and solve challenges collaboratively
- Domain Expertise: Proven track record of leading and delivering complex software products and features in sales or checkout workflows, including areas like taxes, client invoicing, or POS compliance
- Agile Practitioner: Experience working in an agile development environment with iterative and customer-focused methodologies
- This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact
What the job involves
- Join Fresha as a Senior Product Manager, reporting directly to the Head of Product, and play a pivotal role in driving innovation and growth
- You'll lead the strategy and roadmap for key sales features like memberships, taxes, and checkout flows, collaborating with executives and cross-functional teams to deliver impactful, high-quality solutions
- Partnering with internal stakeholders, including executives and cross-functional teams, to align product strategies with Fresha’s overarching goals
- Communicating the product vision, roadmap, and results to stakeholders, fostering transparency and building strong relationships across teams
- Conducting market and user research to become the in-house expert on trends and best practices in sales workflows and point-of-sale (POS) systems
- Developing a comprehensive, innovative product strategy for the 'Sales' domain, aligning it with Fresha's business objectives and partner needs
- Driving the product roadmap, prioritising features across sales-related functionalities such as memberships, taxes, client invoicing, checkout flows, payment milestones, refunds, and discounts
- Leading end-to-end product development for your domain, from ideation to launch, ensuring timely delivery and exceptional quality
- Collaborating closely with engineering, design, marketing, and operations to define product requirements and specifications, with a particular focus on optimising the checkout flow, managing sales activity and lifecycle, compliance with POS local regulations, and enhancing features like memberships, client invoicing, and payment flexibility
- Monitoring and optimising key performance metrics such as sales efficiency, user satisfaction, and revenue impact
- To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week
Application process
- Screening Call: A 30-minute video call with a member of the Talent Team
- First Stage: A 45–60-minute video call with the Hiring Manager to discuss your experience and the role in detail
- Second Stage: A 90-minute in-person presentation with the Hiring Team to showcase your skills and approach to problem-solving
- We aim to complete the interview process and provide feedback within two weeks
- Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace, and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 100,000 partner venues and is working within 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2021
$52.5m
SERIES C
Jun 2021
$100m
SERIES C
Total funding: $195m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company HQ
Old Street, London, UK
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
Share this job
View 38 more jobs at Fresha