Solutions Architect, hyperexponential

• Experience working as a Solutions Architect (or equivalent: Sales Engineer, Solutions Engineer, Field Engineer, etc.) with a demonstrable track record of working with clients to deliver effective and efficient solutions
• Software development skills and experience (ideally Python, and/or Rust, Go, Kotlin, Java, etc.)
• Sound technical knowledge, ideally across multiple technical competencies and levels (e.g., APIs, networking, databases, security, compliance, observability, architecture)
• Excellent communication skills (written, graphical, remote, in-person, presentation, one-on-one, one-to-many) with the ability to engage, influence, and inspire stakeholders and colleagues to drive collaboration and alignment
• Understanding of networking concepts (TCP/IP, HTTP, routing, firewalls, TLS, VPNs)
• Understanding and experience of Authentication and Authorization patterns (SAML, SCIM, OAuth, JWT, etc.) and providers (e.g., OKTA, Auth0, AzureAD, etc.)
• Good understanding and experience of interfaces and integration patterns (APIs, message queues, Webhooks, SQL, etc.)

Desirable

• You'll be joining a team filled with the smartest and kindest operators in the industry, all proudly aligned to a mantra of working 'smart and hard' (meaning challenging problems, not long hours)
• You'll grow as we grow, giving yourself a once-in-a-lifetime opportunity to be part of a successful scale up as it accelerates into the future
• Lastly: you'll have fun doing it—guaranteed
• Our Field Engineering team provides a world-class technical capability to our Revenue function, with a mission to supercharge its three core pillars: Sales, Marketing, and Customer teams
• Our primary objective is to help our customers realise the full value and benefit of hx Renew by helping them deeply and seamlessly integrate it into their ecosystem
• This journey begins during the sales process, continues through onboarding as a customer, and beyond into consultancy/professional services once they're live
• Away from the client/prospect/customer journey, we develop and maintain a growing suite of system integration libraries and components that act as the 'lines' we draw when we 'connect the dots' with our clients
• You will not only be our first US-based Solutions Architect, but also a foundational team member of our newly established New York office!
• As such, you will be at the forefront of scaling our presence and impact across the US market
• You’ll execute the mission of our Field Engineering team while building strong relationships with customers, helping them integrate hx Renew into their systems, and ensuring that we continue to evolve as a market leader in the US Insurtech space
• As our first US-based Solutions Architect, you will have the opportunity to shape US Field Engineering function from scratch
• This is an exciting opportunity to make a real impact while growing your career!
• Run effective and efficient workshops to understand client needs, mapping them to our onboarding and integration playbooks
• Build relationships with clients to drive low-friction Sales and Onboarding processes
• Support RFP, RFI, due diligence, and Q+A requests
• Develop and present proofs-of-concept to demonstrate the integration capabilities of hx Renew
• Support customer onboarding, helping to deliver their previously-agreed integration plans
• Deepen relationships with customers, becoming their 'trusted advisor' on all things hx Renew
• Provide consultancy/professional services, solving unique challenges for our customers (and sometimes our colleagues!)
• Develop and maintain system integration libraries and components
• Act as 'Customer Zero', working with our Product Engineering team to drive new features and improvements
• Develop and maintain reusable assets (use-cases, handbooks, playbooks, presentations, videos, one-pagers, white-papers, etc.) that absorb the majority of demand 'upstream'
• Promote hyperexponential (and your work!) in the industry and community by blogging, and speaking at meet-ups and conferences

• Initial phone call to see if we fit
• Intro interview with our Field Engineering team
• Case study/role-play/panel + Meet the team
• 1:1 with Field CTO
• We offer!