Software Engineer, Aircall
$154-220k
+ Equity
1-2 days a week in office
AI-powered communications platform
Be an early applicant
AI-powered communications platform
501-1000 employees
Be an early applicant
$154-220k
+ Equity
1-2 days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We're looking for engineers who are excited to build 0-to-1, thrive in ambiguity, and want to grow with the team, whether that means deepening technical expertise or eventually stepping into technical leadership and management roles as we scale
- At least 3 years of professional experience in full-stack development
- Experience with AWS services and cloud-based architectures
- Deep understanding of software development practices, scalable system architecture, security best practices and cloud-based platforms
- Exceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
- Excellent communication and collaboration skills; you thrive working closely with product managers, designers, and cross-functional teams
- Comfortable working in a fast-paced, dynamic environment with evolving priorities
Desirable
- Experience building products from 0-to-1 or in early-stage team environments
- Experience with the complete software development life cycle, from design to deployment and operation
- Experience with building secure, scalable, and performant software
What the job involves
- We are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market
- This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate, helping them work faster, smarter, and more effectively at scale
- As one of the first engineers on this team, you'll have significant ownership and influence over the technical direction and product development
- Collaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions
- Have key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack
- Build and maintain frontend interfaces with React and backend services with Node.js and TypeScript
- Write clean scalable code and test and deploy applications and systems
- Revise, update, refactor, and debug code
- Participate in code reviews to ensure code quality and share knowledge
- Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
- Involvement in product and platform performance optimization and live site monitoring
- Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
- Security is at the forefront of your mind in everything that you do
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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