Customer Success Manager, Accurx
£50-70k
+ Equity (the value of 31,500 share options)
3+ days a week in office (Shoreditch, London)
Patient communication for healthcare professionals
Be an early applicant
Patient communication for healthcare professionals
201-500 employees
Be an early applicant
£50-70k
+ Equity (the value of 31,500 share options)
3+ days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work)
What the job involves
- As a Customer Success Manager at Accurx, you’ll play a vital role in building strong, lasting relationships with NHS commissioners. You’ll ensure the products they procure deliver meaningful value to their end users and that commissioners themselves see tangible benefits. You’ll take ownership of a portfolio of accounts, driving successful onboarding, product adoption, and contract renewals
- You’ll be the go-to point of contact for your accounts, making sure their feedback is heard across the business and that every interaction is impactful
- Own and lead relationships with enterprise Community and Mental Health accounts, focusing on retention and growth
- Collaborate closely with Implementation and Ops to stay on top of rollout progress and communicate value delivered back to the customer
- Partner with Product and the General Manager for Community and Mental Health to advocate for product improvements based on end-user needs
- Build trusted relationships with C-suite stakeholders in NHS Trusts to increase visibility of Accurx and secure buy-in for scaling adoption
- Understand the decision-making landscape within each Trust and form strong relationships with key influencers
- Drive renewals and upsells for enterprise contracts, leading commercial conversations from start to finish
- Act as the voice of the customer internally, identifying and escalating issues and risks early
- Support the onboarding of new customers and ensure rapid time-to-value by clearly articulating product benefits and ROI
- Make sense of both qualitative feedback and account performance data to guide account strategies and priorities
- Play a hands-on role in tender submissions and help position Accurx competitively in an evolving market
- Continuously share learnings, challenge assumptions, and contribute to improving how the Customer Success team operates
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't provide a great experience. Accurx solves this problem with its communication and collaboration platform.
Accurx is building tools that allow GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices. This is testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. With these challenges continuing to mount for the health system, Accurx is likely to remain in high demand for the foreseeable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Meaningful work
"I feel privileged every day to be improving how healthcare is delivered. We already make a huge impact, and we're just getting started. We regularly..."
Funding (2 rounds)
Sep 2021
$37.4m
SERIES B
Mar 2019
$12m
SERIES A
Total funding: $49.3m
Company benefits
- 👩🍳 We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
- 🏢 We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.
- 🤝 Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- 📚 Allocated annual learning & development budget
- 🐣 Enhanced parental leave policy (18 weeks of leave at full pay for both birthing and non-birthing during your child’s first 5 years)
- 🌍 Working abroad policy (work from anywhere for two weeks, up to twice per year)
Company values
- Fix healthcare communication
- Raise the bar
- Embrace challenge
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Started their career in healthcare consulting with Newton Europe and Outcomes Based Healthcare. Joined Entrepreneur First where they started Accurx.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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