Partner Services Manager, Optro
EMEA
£75-90k
Offers Bonus
AI-powered GRC software
Be an early applicant
AI-powered GRC software
201-500 employees
Be an early applicant
£75-90k
Offers Bonus
201-500 employees
Company mission
To redefine GRC through a single, AI-powered system of action.
Role
Who you are
- 8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platforms
- Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
- Experience advising complex enterprise software implementations
- Trained across multiple product lines and willingness to learn modules outside current scope
- Experience working across multifaceted teams to deliver on software implementation engagements
- Strong communication and stakeholder management skills, including comfort presenting to senior audiences
- Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy
- Analytical mindset with the ability to identify root causes and drive cross functional process improvement
- Strong, leadership judgment — comfortable making decisions independently
What the job involves
- The Partner Services Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro's on-the-ground authority for the region
- Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently
- You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success
- Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently
- As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes
- Execute structured partner enablement training plans aligned to partner maturity and Optro modules
- Continuous enablement of partners - monthly calls covering new features, methodology and tooling updates
- Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
- Track partner capability development and readiness milestones, escalating risks and gaps proactively
- Act as the day-to-day Partner Services owner for assigned partners
- Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
- Support partner maturity progression toward greater delivery self-sufficiency
- Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
- Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
- Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
- Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
- Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
- Acting as an advisor as needed on partner implementations
- Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
- Develop expertise in partner services best practices with a growth path toward people leadership
Salary benchmarks
Our take
Optro (formerly AuditBoard) provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realized that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which hadn't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, helping enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. It's a top-rated cloud-based platform and has won numerous awards, with the company being consistently named the market leader in Audit Management.
Now Optro is focused on expanding its AI-powered GRC platform. Following its rebrand from AuditBoard, the company acquired AI-native SOX automation platform Midship to help audit teams automate repetitive work and focus more on strategic risk analysis. And impressively, more than 50% of the Fortune 500 now use Optro's platform as it continues building AI-driven tools for risk, compliance, and cybersecurity teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
- Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
- Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
- Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
- Professional development: Continuously grow through development workshops, mentoring programs, and more.
- Community impact: We partner with communities to provide services in addition to sponsoring our own events.
- Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
- Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.
Company HQ
Wilmington, DE
Leadership
Raul Villar Jr.
(CEO)Prior to joining Optro in 2025, Raul was the CEO of Paycor for nearly 6 years. They also spent over 8 years at AdvancedMD and nearly 22 years at ADP.
Jim Sperduto
(CGO)Prior to joining Optro in 2025, Jim spent over 30 years at ADP. While there, they held a number of roles, including President of Small Business, Retirement, and Insurance Services.
Haibei (Happy) Wang
(Chief Product & Technology Officer)Prior to joining Optro in 2023, Haibei was the CTO at Everbridge and Skupos. They also held VP roles at Globality, AccelOps and Scripps Network Interactive.
April Crichlow
(CMO)April spent over 17 years at SAP, ultimately as CMO at SAP SuccessFactors. They then spent 3 years at Centrical as CMO before joining Optro in 2025.
Share this job
View 12 more jobs at Optro