Credit Operations, Gusto
$27.35/hr - $31.10/hr
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$27.35/hr - $31.10/hr
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- We are seeking folks who are passionate about helping small and medium businesses process payroll safely and efficiently
- Experience: 2-3 years of experience in banking, payments, or a similar field. Familiarity with risk assessment or operational workflows is a plus. Experience using SQL is desirable but not required
- Attitude: A positive, proactive and solution-oriented mindset. Someone who approaches challenges with curiosity. Ability to thrive in a fast-paced environment with constant change
- Communication: Clear and effective communication skills. Ability to break down complex information and communicate confidently with internal teams
- Thought Process: Ability to troubleshoot issues, connect pieces of information, and contribute to solutions using a data-driven approach
- Discipline. Able to work independently and prioritize tasks effectively, ensuring accuracy and reliability in daily operations
What the job involves
- As a member of our Credit Operations team, you will focus on operational accuracy while prioritizing the customer experience, allowing customers to process payroll in a safe and sustainable way that enables growth
- You'll play a key role in delivering innovative solutions that balance customer needs and risk management
- The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Credit Operations team is a key component in making this possible
- We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment
- Executes daily operations with a focus on accuracy and efficiency
- Drive key risk metrics with the strategic direction of Gusto’s Credit Operations team
- Identifying emerging trends in customer behavior, analyzing customer pain points, and implementing changes to ensure operational excellence and drive key risk metrics
- Work cross-functionally to support Gusto’s efforts to de-risk money movement, while making sure our employers keep their employees and contractors paid on-time and on their preferred schedule
- Execute projects to continually implement process improvements to reduce loss, improve customer love, and build a sustainable Gusto
- Scaling the Credit Operations team by increasing team efficiency and working cross-functionally with Engineering, Payments, Product and Data Science teams
- Foster a culture of engagement and excitement to allow Gusties to feel empowered to put customers first, drive their own initiatives and develop their careers within the organization
- When required, provide support for the greater Risk organization in Fraud Operations, Gusto Embedded Payroll and Financial Products
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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