IT Technical Support Engineer, NTT DATA
More information about location
Digital transformation consulting and services
Be an early applicant
Digital transformation consulting and services
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To leverage information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.
Role
Who you are
- Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
- Cisco (LAN/WAN/WLAN/Telephony)
- Fortinet (WAN / SDWAN)
- Checkpoint & Palo Alto firewalls
- Bluecoat and Zscaler proxy services
- Infoblox (DHCP & DNS)
- Citrix NetScaler
- Good understanding of IP services and routing protocols, inclusive of:
- OSPF
- BGP
- EIGRP
- Experience of:
- Centralised management platforms such as: Catalyst Center, FortiManager, Panorama
- Scripting with PowerShell, Terraform, Ansible or similar/equivalent
- ITSM platform(s) for support ticket handling
- Ability to communicate well and to capture all pertinent details when required
- Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
- Excellent interpersonal, written and verbal communication skills
- Passion for achieving or exceeding expectations
- Ability to work well in a pressurized environment
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
- Motivated to stay up to date with latest relevant IT technology, trends and best practices
- Appetite and ability to learn quickly
- Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
- Currently hold, or willing to complete BS7858 clearance check
- Valid UK Driving Licence, as ability to travel is essential
What the job involves
- This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client’s infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution
- The role encompasses multiple technology domains with a primary focus on networking and security in a hybrid cloud environment
- Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change
- Infrastructure monitoring and proactive issue identification and resolution
- Resolution and recovery of incidents in line with the relevant processes and service level agreements
- Configuration activities in compliance with technical specifications and security/compliance policies
- On-call provision through rota service to maintain 24x7 business operations
- Reactive and proactive maintenance of environments, updating patches and versions
- Audit support and capacity planning
- Security vulnerability analysis and associated risk mitigation
- General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion
- Contribute to technical documentation encompassing design, build standards and methods/procedures
- Environment automation to optimise deployment and configuration activities
Our take
Nowadays, large organisations still struggle to keep up digitisation. Attracting future investment and ensuring growth is more than a matter of purchasing new tools. It involves a fundamental change in ways of working and company culture that few organisations have the expertise to achieve on their own.
The UK and Ireland arm of NTT Data, a global digital transformation consultancy and services firm, exists to support businesses and government organisations through this seismic change. It faces major competition from the likes of Deloitte, Accenture and IBM's consulting arm. That said, the company brings significant expertise in UK telecommunications, financial services and the British public sector - giving it an edge in this market.
NTT Data UK&I cited ambitious plans for the digital transformation market in the UK. To achieve them, it has formed strategic partnerships with infrastructure providers such as Google Cloud. In 2025, NTT Data was taken private by its parent company in order to expand its Global Data Centers division, which will enable yet more expansion in high-demand markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- A people focused business
- Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
- A varied client base
Company HQ
London, UK
Leadership
Niccolo Spataro
(CEO (NTT DATA UK&I))Joined NTT DATA in 2016 and has been CEO of its UK&I operations since 2024. Has a range of experience from General Manager, Multi-channel Sales Management, Marketing and Services Sales and Delivery
Salary benchmarks
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