Customer Success Manager, Verve Motion
Southwest US
Stock options available
More information about location
Office located in San Diego, CA
Developer of safety exosuit for labor-intensive industries
Job no longer available
Developer of safety exosuit for labor-intensive industries
21-100 employees
Job no longer available
Stock options available
More information about location
Office located in San Diego, CA
21-100 employees
Company mission
To improve the limits of human performance and safety, allowing people to perform better for longer.
Role
Who you are
- Professional experience in communications, marketing, account management, or customer success with proven operations or technical expertise
- High level of emotional intelligence and interpersonal skills
- Excellent analytical skills with the ability to identify and correlate metrics across large data sets
- Unparalleled work ethic and customer-focused attitude
- A bachelor’s degree or higher
- Bilingual skills are a preferred! English/Spanish
- This is a field-based role that requires 75% travel to support the customers in the Southwest region
- Centrally located near San Diego, CA
- Additional travel throughout the US and Canada may be required
- Valid Driver’s License and Passport, along with personal vehicle are required
- Flexibility to work at various times of the day to support our customer’s shifts. Typical customer working hours range from 5:00 am to 11:00 pm
- Experience communicating and reporting operational data to cross-functional internal and external stakeholders
- A strong curiosity to solve challenges, understand customer needs, and find it easy to develop custom solutions or processes to have implemented for resolution
- Able to collect, manage, analyze, and present data to drive positive outcomes for customers
- Implementing new technologies across external organizations
- Experience leading large group training or classes, virtually and in-person
- Demonstrated success in developing methods, techniques, and programs that drive user adoption
- Staying organized and thriving in a dynamic, ever-changing environment
- Calculating, monitoring, managing, and reporting relevant account metrics and health scores for specific clients
- Creation of customer business review decks/QBRs and ownership of regular meetings with customers to share program health and account metrics, recommending strategies to achieve account targets
What the job involves
- We are looking for an experienced and talented individual to drive Verve’s commercialization and go-to-market strategy
- In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines
- Play a crucial role in building strong, lasting relationships with our customers, as well as be responsible for overall customer experience and adoption of Verve’s products and services
- You will manage a portfolio of accounts and serve as the point of contact for each
- You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services by working closely with end-users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption towards renewals and expansions
- You will work within all facets to support Verve’s growth and the growth of our products by driving success and removing obstacles, including kickoff, planning, project management, data collection, outreach planning, ongoing results analysis, and outcomes analysis
- If you are passionate about delivering successful customer outcomes and building long-term relationships, this is the role for you
- Play a crucial role in building and maintaining strong and lasting relationships with end-users and management at our customer sites
- Manage customer deployments, training, support, and overall product adoption
- Develop, modify, and customize Verve's implementation best practices for specific customer needs
- Develop proactive strategies and programs to improve the overall end-user experience and adoption
- Excellent interpersonal skills (written and verbal) and ability to build and maintain long-lasting professional relationships
- Track and monitor all end-user activities to drive adoption, overall product success, and expansion of Verve’s exosuit use
- Identify, track, and resolve field issues at customer sites
- Drive end-user adoption through group and individual training, coaching, and real-time problem-solving
- Work closely with Sales and Product teams to drive customer growth and product growth
Our take
Whilst large-scale warehouses are beginning to replace human laborers with robotics, this is not an affordable option for the majority. However, intensive labor jobs at warehouses can, unfortunately, be damaging to the human back, hips, and body in general, presenting massive demand for innovations that can make their job easier.
Verve Motions develops a “one size fits most” safety exosuit for labor-intensive industries, a wearable technology that leverages advanced robotics, apparel design, and motion tracking to remove 30% of strain when conducting physically strenuous tasks. The company claims the exosuit supports the back and hips, improves lifting form, and lowers fatigue and soreness, ultimately improving worker safety and work quality.
While people may critique Verve Motions’ technology for its potential to be intrusive in the workplace, the company claims that its exosuits take 30 seconds to put on, only activate when assistance is needed, and are as comfortable as regular clothes. Through this innovation, the company shows great potential to disrupt the market by improving worker safety and satisfaction while simultaneously boosting their productivity and endurance. Series B funding awarded in 2023 will go some way towards the company's goals of market expansion and scaling its manufacturing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Dec 2023
$20m
SERIES B
Jul 2021
$15m
SERIES A
Total funding: $35m
Company benefits
- Stock options
- Generous premium coverage for medical and dental insurance
- Unlimited PTO
- The opportunity to make an immediate impact in a fast-growing start-up and industry
- Wear robots at work!
Company HQ
North Cambridge, Cambridge, MA
Leadership
Ignacio Galiana
(CEO)Staff Engineer and Program Manager of Wearable Robotics for Wyss Institute for Biologically Inspired Engineering from 2014 to 2020.
Salary benchmarks
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