IT Support Specialist, Sprinter Health

• This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos while keeping projects and priorities on track
• Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field
• 2+ years of experience in a corporate IT support, helpdesk, or systems administration role
• Hands-on experience with Google Workspace administration (user management, groups, policies)
• Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA)
• Working knowledge of macOS endpoint environments
• Understanding of IT security best practices, including HIPAA and data privacy principles
• Strong written and verbal communication skills; able to support non-technical users remotely
• Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently

Desirable

• As an IT Support Specialist, you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce
• Working under the guidance of the Senior Manager of Information Technology, this role ensures that employees have reliable, secure, and fully functional systems, accounts, and tools to carry out their work effectively
• The IT Specialist is a key contributor to access management, SaaS administration, security compliance, and day-to-day helpdesk operations
• Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email
• Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues
• Escalate complex issues to the Sr Manager of IT or external vendors as appropriate
• Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base
• Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools
• Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles
• Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization
• Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements
• Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk
• Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning
• Monitor system health, SaaS license usage, and application integrations
• Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT
• Follow and enforce established IT security policies and best practices (HIPAA, HITRUST)
• Assist in monitoring for security events, anomalous activity, and policy violations
• Support audit preparation activities including evidence collection and documentation
• Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru
• Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees
• Maintain accurate asset records and inventory for corporate IT hardware
• Support device lifecycle activities including procurement, setup, imaging, and decommission