Customer Success Manager, Attensi
French Speaker
1-5 days a week in office (Blackfriars Bridge, London)
Simulation-based workforce training
Open for applications
Simulation-based workforce training
201-500 employees
Open for applications
1-5 days a week in office (Blackfriars Bridge, London)
201-500 employees
Company mission
To give people the tools to develop their skills and competence and to enable them to practice new behaviour in order to develop as people.
Role
Who you are
- If you have a passion for delivering real impact to customers, combined with an interest in data, problem solving, business insight and developing relationships, this is a great opportunity to join a strong team in a rapidly growing business, backed by prominent investors and with fantastic products that make a real, measurable impact
- We are looking for a fluent French speaker with drive, courage, and motivation to create real value and change. You have an analytical approach and often see opportunities where others see limitations. You have a solid business understanding and are at your best when you can work with strategic and operational issues, from ideation to implementation
- We are looking for someone smart, analytical, and empathetic, comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi
- You are passionate, curious, love learning – and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people
- Fluency in French & English
- 3-5 years of experience from customer-oriented work, preferably in a customer success or project management capacity
- Experience of working with customers in a SaaS or other tech company, ideally with clients in the retail sector, from luxury to FMCG
- Previous experience of working with senior stakeholders and navigating complex and large corporations
- Experience of working with data to draw insights and conclusions, then communicating these to clients clearly and concisely to drive decision making and engagement strategies
What the job involves
- As part of delivering on our international growth, we are now seeking a driven French speaking Customer Success Manager, who will work closely with the EU Consumer team, focusing on accounts in the Retail & Hospitality sector
- This person will build and maintain strong, long-term relationships with some of our largest French speaking clients, focused on ensuring they are getting the maximum value from our products (and know it)
- Looking after a portfolio of customers, you will delve deep to understand their key challenges, using these insights to support the successful implementation of Attensi's product suite in their business
- You will use your knowledge of our technical functionalities to enhance their use of our products, working closely with project managers, other customer success managers and product teams to troubleshoot, fix and prevent problems, whilst helping shape product roadmaps
- As a Customer Success Manager, you will also be a trusted partner for your customer contacts and play a key role in demonstrating the impact they see from our training solutions
- The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence
- Working closely with the sector team to ensure the health and success of new and existing customer accounts in your portfolio
- Building strong relationships with key decision makers and stakeholders
- Understanding your clients’ hardest organisational challenges and helping them to solve these through successful implementation of Attensi solutions
- Actively engaging clients in the rollout and adoption of Attensi products throughout their customer journey, from pilot to global expansion
- Providing an escalation point for our Support team and troubleshooting client problems through close collaboration with internal and external stakeholders, delivering robust and creative solutions
- Demonstrating value and communicating impact through utilising data
Salary benchmarks
Our take
Companies across the world are spending more money than ever on employee training. This is hardly surprising; employee training is vitally important to the success of a competitive workforce, and it is widely acknowledged that an effective employee development program will increase the competency of staff and boost their job satisfaction. What is surprising, though, is that most traditional training programmes simply don't work. According to a 2010 survey carried out by McKinsey & Co, only 25% of respondents found that training had improved their employee's performance.
This is what Attensi wants to change. Attensi uses a combination of technology from the world of video gaming and insights from workplace psychology to train people via immersive, 3D simulations of their workplace and work processes. Solutions are used to simulate human interactions and work processes, including interpersonal ‘soft skills’, leadership training, use of IT-systems and any form of staff certification. Whether on mobile, desktop, or VR, Attensi’s gamified simulation approach enables organisations to upskill their people at scale, with all the data required to track impact on KPIs.
Since being founded in 2012, the company has delivered its services to over 100 countries in more than 20 languages, showing an incredibly scalable business model. Investors have also spotted Attensi's potential, resulting in major funding in 2021 which Attensi is using to expand its business around the world. With big clients like Daimler Mercedes Benz, Circle K, Equinor, BCG, and ASDA already secured.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2021
$26m
LATE VC
Jul 2020
$0.1m
GRANT
Total funding: $31m
Company benefits
- At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically
- You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company
- Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!
Company values
- Superfast: Be ready to dive right in. We’re always creating, experimenting and learning. We fail fast, learn and go again. We avoid hierarchies and keep structures to a minimum and focus on the end goal – impact
- People-powered: We believe that people are at their best when they’re empowered, trusted, and can speak freely. We celebrate both the uniqueness of each individual and their contributions and the collective power of the team.
- Game changers: We strive for customer impact and always look for ways to push the boundaries of what’s possible. We question accepted truths and constantly challenge ourselves to change the game moving forward
Company HQ
Gaustadbekkdalen, Oslo, Oslo
Articles
Additional info
- Norway Office: Forskningsparken, Gaustadalléen 21, 0349 OSLO
Leadership
Odd P. Scarheim
(Founder)They have an extensive background in management roles, and has also founded a number of companies, such as Involve Learning, Transform AS and Be Your Best. They have also served as Chairman of the Board at Restauranthuset Statholdergaarden for over 27 years.
Trond Aas
(CEO)They have a background in tech and e-commerce, having served in top management positions for the likes of MassMarket, Funcom and Outracks Technologies. They are also a long-term Partner & Director. at Arminius AS.
Anne Lise Waal
(Board Advisor)Since gaining a degree in computer science, they have gone on to become a Member of the Board of Directors for various companies, including StartupLab Founders III & IV, Mercell Group and Ørn Software AS.
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