Senior Manager of Client Services, Procurify
CA$109-136k
+ Stock options
Procurement and purchasing software
Be an early applicant
Procurement and purchasing software
101-200 employees
Be an early applicant
CA$109-136k
+ Stock options
101-200 employees
Company mission
To give all organizations unprecedented visibility and control over their business spend.
Role
Who you are
- You are a person with a knack for leading high-performing customer-facing teams, and you’re motivated by helping our customers achieve the best version of themselves
- 5+ years of experience leading technical customer-facing teams, including Professional Services, Implementation, and Support, in a SaaS or FinTech environment
- Strong people leadership experience with a proven track record of building, managing, and motivating high-performing, remote-first teams
- A strategic thinker with deep operational knowledge of service delivery, including process development, forecasting, and capacity/resource planning
- Exceptional communication and stakeholder management skills, with the ability to influence and align across departments
- A customer-obsessed leader who uses data to drive decisions, surface insights, and continuously improve the customer journey
- A problem-solver who leverages AI and technology to drive outcomes, support KPI targets, and scalability
What the job involves
- Procurify is looking for a strategic, empathetic, and operationally savvy leader who is passionate about customer experience and service delivery
- Everyone at Procurify is a team player. A big part of this role involves being a strong people leader — someone who can inspire, coach, and empower their teams — while fostering cross-functional alignment and continuously advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives
- Drive team performance across Implementation, Professional Services, and Technical Support: Lead, coach, and grow three critical customer-facing functions to deliver a cohesive and high-impact client experience throughout the post-sale journey
- KPIs: Professional Services Revenue, Product Adoption, Customer Satisfaction (CSAT), Time to Value (TTV), Support SLA adherence
- Scale and optimize service delivery processes: Continuously evolve delivery frameworks and methodologies across all teams to support a growing and diverse customer base while improving operational efficiency
- KPIs: Utilization rates, Project profitability, First Contact Resolution (FCR)
- Build and enable high-performing teams: Recruit, retain, and develop exceptional team members. Foster a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and career development planning
- KPIs: Gross Retention, Net Revenue
- Strengthen cross-functional collaboration: Partner with teams across Customer Experience, Product, Sales, and Engineering to advocate for the voice of the customer and drive alignment on business outcomes
- Act as point of escalation and champion for client outcomes: Support teams in resolving complex client issues, ensuring we maintain trusted advisor relationships and long-term retention
- KPIs: Escalation resolution time, Churn rate, Retention/renewal rate
- Deliver insights to inform strategy and continuous improvement: Leverage data, team input, and customer feedback to refine the end-to-end post-sale journey and influence future product and service development
- KPIs: Onboarding completion rates, Support ticket trends
Our take
Business spending can be complex and intimidating, and companies often need to navigate multiple platforms. Companies need to find a way to make business decisions that are simple, well informed and ideally all on one platform.
Procurify helps businesses by assisting them to understand and align their organizational spending with their core values and business objectives. The company's procurement software offers a structured method that gains and tracks approvals for spending. The platform organises all purchasing and spend documents, and enhance the information that’s already in the accounting system.
The company is the leading spend management, purchasing, and procurement software platform and is used by hundreds of companies. More than just a platform, Procurity is focused on creating a new way of thinking about finance with that it calls Spend Culture, which helps teams make smarter, more purposeful spending decisions every day.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2023
$50m
SERIES C
Jun 2019
$26m
SERIES B
Total funding: $88.4m
Company benefits
- Remote-first: As a remote-first organization, our team can work anywhere within Canada
- Flexible work hours: We don’t have set hours. You have the flexibility to work on the schedule that works for you and your team
- Unlimited RTO: We know there’s more to life than just work, which is why we offer unlimited Responsible Time Off for all of our team members. We encourage our team to take breaks and unplug
- Health benefits: We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program
- Financial wellbeing: We provide Wealthsimple programs and access to financial advisors to support our team’s diverse life goals
- Training and development: Personal and technical growth are things that we value, so we provide access to Pluralsight, Masterclass, and progressive career matrices
- Tech setup: We make sure our team is equipped with the right tools and tech to set them up for success from Day One
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns
- DEI initiatives: We run a diversity, equity, and inclusion roundtable monthly where we host guest speakers and tackle the topics that matter
- Referral program: It’s all about who you know. Our grand prize for our Referral Bonus Program is a bucket list vacation for two!
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Chad Gaydos
(CEO)Previously a President at Total Expert, COO at Talkdesk, and COO and CRO at Skillsoft. They also spent over 18 years at SAP America as the COO of Regulated Industries.
Amy Wang
(CFO)Previously the CFO of Userful and a VP of Finance at Morgan Stanley. They also spent over 4 years at Solium as a Senior Financial Analyst and Assistant Controller.
Jeffrey Hardy
(CRO)Previously spent over 10 years at SAP in various roles, including Global Director of Strategic Markets & Programs and the Global Head of Strategic Sales.
Aman Mann
(Co-Founder & CSO)Co-Founded Procurify in 2012 and served as the CEO until 2025 when they moved to the role of CSO.
Eugene Dong
(Co-Founder & CTO)Co-Founded Procurify in 2013 and has served as the CTO since.
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