Developer Enablement Lead, Gusto
Embedded Payroll
$120-140k
More information about location
2-3 days a week in office
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$120-140k
More information about location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 6+ years of total technical experience with 2+ of those years in Technical Writing and must have experience with REST APIs
- Ability to write clean, concise, and approachable content
- Superb communication and interpersonal skills - must be an excellent communicator with the ability to gather, evaluate, and distill complex, highly technical information into easily understandable content in user-friendly formats
- A user-first approach to understanding what’s needed and the ability to deliver concrete, iterative deliverables quickly
- Excellent problem solver
- Skilled at pattern-matching with how engineers think and being curious about technical areas you haven’t encountered before
- Ability to work collaboratively and manage multiple deliverables within tight deadlines
- A perpetual learner and teacher
- Ability to read, understand, and build short code samples in a variety of programming languages is a plus
- Experience in building out additional enablement materials or activities for technical audiences is a strong plus (e.g. webinars, blogs, postman collections, video, or other)
What the job involves
- As a Developer Enablement Lead, your work will be foundational in building out Gusto’s developer experience
- Your primary responsibility will be to own our public documentation and create clear, concise and accurate content
- You will also be developing and managing technical tools to simplify and accelerate the developer experience, such as managing GEP’s Postman collection and implementing tooling to track/monitor developer questions and issues
- This team is new and there will be other opportunities to engage with Gusto’s developer community and demonstrate our commitment to a world-class developer experience
- As the first hire in this role, you’ll have the opportunity to set direction and build it out for the future
- Evaluate the team’s existing external documentation to identify gaps, then design and execute on a gap remediation strategy
- Develop user-friendly documentation, including API documentation, technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence. This involves organizing and maintaining a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation
- Continuously improve documentation processes, tools, and practices to streamline content creation, maintenance, and proper documentation hygiene (including but not limited to voice, tone, and nomenclature)
- Produce or use visual aids, such as flowcharts, diagrams, videos, and screenshots, to complement written documentation and enable GEP’s developers to build faster and more efficiently
- Work closely with cross-functional teams, including solutions architects, engineers and product managers, to gather information and understand complex technical concepts for effective documentation and ensuring all features, enhancements, and changes are fully documented at launch. Our APIs are the building blocks for payroll - your job will be to provide the guides and complementary materials to educate our partner on how to use the endpoints we are adding/amending and build high-quality payroll products!
- Work with marketing & product marketing to develop content strategy and provide inputs for developer resources and content assets beyond the API docs (ex. webpage, blog, etc.) to drive awareness of new releases and educate developers
- Participate in usability testing and provide feedback to enhance the user experience of our APIs, Flows, and other developer tools
- Identify, implement, and maintain other Developer Enablement tools and resources, such as GEP’s Postman Library or internal tracking of developer questions and issues
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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