Head of Account Management, Spendesk
Southern Europe
€98-103.6k
Company spend management platform
Open for applications
Company spend management platform
201-500 employees
Open for applications
€98-103.6k
201-500 employees
Company mission
To liberate businesses and people to do their best work.
Role
Who you are
- If you are successful , customer centric, commercial leader with a building mindset eager to manage a scaling team then we’d love to hear from you!
- 10+ years of professional experience
- 5+ years of experience in Account Management, with a strong focus on client relationship building, customer retention, and upsell strategies
- 2+ years of experience leading and mentoring a team
- Previous experience in SaaS B2B
- Proven experience in driving customer retention and achieving revenue growth through upsell and cross-sell initiatives
- Ability to attract new talent and foster their growth within the company
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to build strong relationships with clients and internal stakeholders
- Proficient in project management methodologies and tools
- Experience with CRM and project management software (e.g., Salesforce, HubSpot, Asana, Jira)
What the job involves
- The Head of Account Management, Southern Europe, plays a critical role in driving client value via upsell, fostering strong client relationships
- This position will lead a team of Account Managers and Key Account Managers, providing guidance, mentorship, and support while ensuring the successful delivery of client projects, exceeding client expectations, and maximizing customer lifetime value through retention and upsell strategies
- The Key Account team at Spendesk helps large customers get the most out of Spendesk and fulfil their desired outcome.Through empathy, understanding and product knowledge, they advise our users on how to best use Spendesk
- Their mission is to ensure that customers solve their initial pain(s) with Spendesk (satisfaction, retention)
- Guide customers towards their own success (define action plans based on use cases)
- Be the voice of the customer in the company (share new features’ ideas & usability issues)
- Ensure that our customers grow with our solution (natural expansion, upsell & cross-sell, detect opportunities & risks)
- Lead, mentor, and coach a high-performing team of Account Managers, focusing on developing their skills in client relationship management, customer retention, and upsell strategies
- Conduct regular performance reviews, provide constructive feedback, and identify areas for professional development
- Implement training programs and workshops to enhance team knowledge and skills in areas such as account planning, customer success methodologies, and consultative selling. This will be imperative as we build out the team
- Foster a positive and collaborative team environment that encourages knowledge sharing, best practice sharing, and continuous improvement
- Recruit, hire, and onboard new team members
- Track and analyze team performance metrics, including key performance indicators (KPIs) related to customer retention, upsell revenue, and client satisfaction
- Identify and pursue upsell and cross-sell opportunities within existing client accounts
- Develop and implement account plans that prioritize revenue growth and customer lifetime value
- Coach Account Managers on effective upselling and cross-selling techniques, including value proposition development and objection handling
- Work hand in hand with Leaders in Customer success to align on customer retention and upsell strategies
- Collaborate with cross-functional teams (e.g., Sales, Marketing, Product, Operations) to develop and execute successful retention and upsell campaigns)
- Oversee the successful delivery of client projects, ensuring they are delivered on time, within budget, and to the highest quality standards
- Monitor project progress, identify potential roadblocks, and implement corrective actions as needed
- Ensure client satisfaction throughout the project lifecycle
- Contribute to the development of new service offerings and pricing models that support customer retention and revenue growth
- Participate in industry events and conferences to network and build relationships
Application process
- As we are an international team, please submit your application and CV in English
Our take
Spendesk is an all-in-one spend management solution created to deliver more control, visibility, and automation to today's finance teams. Top startups like Drivy, Konbini, Dataiku or Deezer are already customers of Spendesk.
With flexible payments, approvals, automated receipt capture and real-time spend insights, the company specifically allows finance teams to decentralise operational spending across the business without any loss of control or visibility. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.
Expense management platforms are becoming an increasingly crowded space, with competitors like Soldo and Expensify also building similar products. Spendesk will have to keep innovating its offerings to stay relevant. But with substantial funding to its name along with a number of strategic partnerships (including Visa), the company is making sure it stays ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$113.8m
SERIES C
Jul 2021
$113.8m
SERIES C
Total funding: $295.3m
Company benefits
- Transport reimbursement: Monthly contributions to your transport card (metro, bus or train)
- Offsites and events: Regular team events to exchange with other Spendeskers and get to know each other better
- Annual leave: 28 days per year to rest and relax
- €50 on your Spendesk card: To buy anything you need for work
- For Spendeskers with kids: Generous parental leave & a lot of flexibility for working parents
- Great offices: In the hearts of Berlin, London, Madrid, and Paris
Company HQ
L'Europe, Paris, France
Leadership
Axel Demazy
(CEO)Joined Spendesk in 2024 as CEO. Prior to this, they spent over 4 years at Jellsmack as the COO and General Manager and over 8 years at the Boston Consulting Group as a Partner.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Spendesk