Senior Onboarding Manager, dbt Labs

• Worked asynchronously as part of a fully-remote, distributed team
• Are a natural cross collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Can articulate why professional services can speed time-to-value

Desirable

• We see this role as a critical step in setting up our two-role account team for success
• This will report to the Manager, Customer Activation & Onboarding and sit on the onboarding manager team
• You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in the UK
• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• Tailor new and existing customer onboarding enablement for your region
• Work with our customers in EMEA

• Interview with Talent Acquisition Partner
• Interview with Hiring Manager
• Follow-up project and review call
• Team interview round