Senior Community Manager, FIGS
$115-140k
Office located in Santa Monica, CA
Medical apparel
Be an early applicant
Medical apparel
201-500 employees
Be an early applicant
$115-140k
Office located in Santa Monica, CA
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 6–8+ years of experience in community, influencer, partnerships, brand marketing, or related roles
- Proven experience managing ambassador or creator programs with a strong emphasis on relationships
- Experience leading complex programs, events, or campaigns end-to-end
- Excellent written and verbal communication skills
- A natural relationship-builder with high emotional intelligence
- Comfortable working in a fast-paced, evolving environment
- Based in Los Angeles and willing to travel as needed
Desirable
- Experience working with healthcare professionals or mission-driven communities
What the job involves
- The Senior Community Manager will play a critical leadership role in shaping and executing FIGS’ community strategy
- This person will own key pillars of our ambassador ecosystem, lead high-impact programs and experiences, and serve as a trusted partner across various teams at FIGS
- Community & Ambassador Leadership
- Build trusted, high-touch relationships with top ambassadors, creators, and healthcare leaders
- Act as a senior point of contact for ambassadors, ensuring clear communication, consistency, and care
- Strategy & Program Development
- Partner with the Director of Community to shape annual and quarterly community strategy, goals, and KPIs
- Develop scalable frameworks for ambassador tiers, gifting, engagement, and measurement
- Experiences & Events
- Partner with the activations team on planning and execution of high-impact community experiences including events, retreats, impact trips, store openings, and brand moments
- Be on the ground at key events as a senior brand representative
- Cross-Functional Collaboration
- Work closely with Brand, Social, Product, and Hubs teams to integrate community meaningfully across the business
- Support campaign casting, content ideation, and ambassador activations tied to major brand moments
- Align community initiatives with broader business and brand priorities
- Operational Excellence
- Track ambassador performance, engagement, and impact using internal tools and dashboards
- Create clear processes, documentation, and best practices to support scale
- Leadership & Mentorship
- Mentor and support Community Managers and/or junior team members
- Contribute to a strong, collaborative team culture
Our take
FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured in its range of antimicrobial, elastic scrubs and uniforms with functional pockets. Inspired by a co-founder's friend, FIGS addresses the discomfort of traditional uniforms and the demanding hours of healthcare professionals. With around 20 million healthcare professionals in the US, FIGS has a significant potential market. However, the economic climate has led to a downturn in purchases despite customer loyalty.
In a strategic move, FIGS partnered with the U.S. Olympic and Paralympic Committee to outfit Team USA healthcare professionals. This partnership, which includes a limited-edition collection for the Paris 2024 Games, underscores FIGS' commitment to supporting healthcare workers on a global stage.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Executive Chairman)They studied at the University of Wisconsin-Madison before co-founding FIGS in January 2010. They then spent a year at Saïd Business School, and have been a RxArt Board Member since December 2019.
Trina Spear
(CEO)They started their career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. They co-founded FIGS with Heather in 2010, and have been serving as CEO since.
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