Customer Care Agent, Brenger
Bilingual Dutch & German
€16 - €17 per hour
Transport logistics platform for bulky goods
Job no longer available
Transport logistics platform for bulky goods
21-100 employees
Job no longer available
€16 - €17 per hour
21-100 employees
Company mission
To optimally use every van on the road.
Role
Who you are
- You are able to speak and write in Dutch & German
- You are a student located in Amsterdam and available for at least 6 months
- You are available for at least 16 hours per week
Desirable
- Positive mindset and enjoy making people happy
- Ability to work under pressure and prioritize tasks efficiently
- Strong problem-solving skills
- Courage to de-escalate critical situations promptly and professionally
- Excellent time management skills
- Ability to learn quickly and to give and take feedback constructively
- Team player mentality, which allows you to think beyond your assigned tasks
- A fan of our sustainable business model
What the job involves
- Join Brenger on our mission to optimally use every van on the road
- As the first point of contact for our customers and couriers, you will help us to make everyone happy: the courier, the environment and our customer
- From our office in the heart of Amsterdam, you will coordinate our marketplace and create an exceptional customer service experience
- With your first-hand insights, you will contribute to the continuous improvement of our platform and services
- Wow customers and couriers with exceptional service across multiple communication channels like chat, email, and phone
- Be the go-to expert for transport inquiries and specific orders, providing speedy and accurate responses
- Become a pro in screening transport challenges and take charge of critical transports
- Handle complaints by swiftly resolving issues and addressing customer reviews
- Efficiently process refunds when needed, ensuring fairness and satisfaction
- Capture valuable customer feedback, fueling the drive for constant improvement of Brenger’s platform
- Unleash your inner tech detective by spotting and reporting technical glitches, guiding troubleshooting towards solutions
Our take
Brenger provides a platform that connects couriers on the road (with excess space in their vehicles that are already on route) with orders for private individuals. Its solution solves two problems; individuals buying large items from online marketplaces can easily get professional transport, and couriers can fill up their trucks more efficiently.
This approach enables couriers to make more money, while also helping to reduce CO2 emissions. A milestone for the company was its partnership with Marktplaats.nl, the largest online marketplace for second-hand items in the Netherlands, which significantly broadened its reach.
Brenger is active in the Netherlands, Belgium and West Germany, with a network of over a thousand partner carriers. Growing steadily, it is well poised to achieve its aim of reducing 20,000 tonnes of CO2 emissions, as it shoots for becoming the European sustainable standard for bulky goods delivery.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2022
$2.9m
EARLY VC
Dec 2020
$2.9m
EARLY VC
Total funding: $12.1m
Company benefits
- 25 days off per year. And as a bonus: you’re free on your birthday.
- Daily vegetarian lunch, snacks and fruit. Once a week we enjoy a home cooked lunch by colleagues.
- 6 weeks of full paid partner leave.
- Pension plan covered by Brenger. Nice to know: our pension is only invested sustainably.
- We work hybrid and encourage you to do sports whenever you feel like.
Company HQ
Museumkwartier, Amsterdam, Netherlands
Leadership
Derk van der Have
(Co-Founder & CEO)Experience as Manager and Courier at Bavaria Bierkoerier for 2 years, and Intern of Global Commerce Innovation at Heineken.
Wisse Koedam
(Co-Founder & CFO)Previously a Talent Scout at Unilever and co-founder of Alemania Imports.
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