Support Engineer, GSK

$130.1-175.9k

Annual bonus and eligibility to participate in our share based long term incentive program

AWS

GCP

Python

Scala

Java

Azure

Mid and Senior level

Boston

San Francisco Bay Area

2-5 days a week in office (Cambridge, MA)

Building a cutting-edge digital and tech team.

Job no longer available

Building a cutting-edge digital and tech team.

1001+ employees

HealthcareArtificial IntelligenceBig dataMachine LearningCyber SecurityData IntegrationDevOpsCloud ComputingBiotechnology MedTech

Job no longer available

$130.1-175.9k

Annual bonus and eligibility to participate in our share based long term incentive program

AWS

GCP

Python

Scala

Java

Azure

Mid and Senior level

Boston

San Francisco Bay Area

2-5 days a week in office (Cambridge, MA)

1001+ employees

HealthcareArtificial IntelligenceBig dataMachine LearningCyber SecurityData IntegrationDevOpsCloud ComputingBiotechnology MedTech

Company mission

At GSK, we use technology to deliver what matters most, better and faster. Whether it’s life-saving medicines or life-enhancing products, Tech at GSK helps scale and accelerate our expertise.

Job

Company

Role

Who you are

Bachelor's degree in computer science, Software Engineering, or related discipline
Experience in reading and following code in languages like Python, Java, or Scala
Experience in providing technical support, troubleshooting, and issue resolution for complex software systems
Experience with virtual compute technologies containers, and serverless computing models
Experience in supporting data platforms on cloud environments (GCP, AWS, Azure, etc.)

Desirable

Excellent communication skills, both written and verbal, for interacting with customers, and cross-functional teams
Strong analytical and problem-solving skills, with attention to detail
GCP certification such as Google Cloud Associate Cloud Engineer

What the job involves

A support engineer II is a technical expert who excels at providing clear solutions to complex technical issues reported by Onyx customers
They have a keen ability to analyze and diagnose intricate technical problems, providing a timely and effective resolution
They collaborate with cross-functional teams to enhance product documentation and user experience acting as key liaisons between customers and the product development teams
Support Engineers II demonstrate strong ownership of customer issues, have a deep understanding of the products they support and follow best practices in customer interaction and issue resolution
They prioritize the customer experience and serve as mentors to junior support staff, promoting a culture of excellence in customer service
Additionally, they stay current with the latest technologies and product updates, continuously improving their technical expertise and actively engage with the user community, participate in forums, and contribute to the knowledgebase
Provide timely, working solutions for customer reported issues, following a methodical approach to troubleshooting the issues
Adhere to best practices, established by management, at each stage of service request lifecycle
Identify patterns in customer reported issues and devise solutions to mitigate it OR escalate to team management for remediation
Be on-call during weekends, on a rotational basis, to address critical issues when needed
Contribute articles to Knowledge Base and engage with user community on forums and other channels
Engage in continuous learning to remain updated with new product releases and latest technologies

Our take

GSK Tech is set to build a suite of next-generation platforms for data- and prediction-driven drug discovery in support of GSK's Research and AI/ML organizations, and an industry-leading data engineering function in support of AI/ML and Genomic Sciences.

GSK’s ambitions go far past the data lake: they’re building a comprehensive data and machine learning ecosystem that can speak to the customers in their own scientific and technical language and semantics. Enabled by GSK Knowledge Graph, powered by machine learning, and underpinned by natural language processing, GSK's vision is for accessibility to data (and, importantly, the knowledge it represents). GSK wants to increase this tenfold, taking mere moments to find, access, and integrate the right information.

The creation of GSK Tech shows GSK's commitment to making a major investment in changing how we think about data in the research space, and levelling up the data experience for GSK's researchers, scientists, computational scientists, AI/ML Engineers, and ultimately decision-makers. As of 2024, GSK is putting more energy into its Cyber Security features, thus widening its market reach.

Steph

Company Specialist at Welcome to the Jungle

Insights

45% female employees

6% employee growth in 12 months

Glassdoor (4.1)

Company

Company benefits

An annual bonus based on company performance
Access to healthcare and wellbeing programmes, pension plan membership, savings programmes, time off and childcare support
Employee recognition programmes which reward exceptional achievements
Long term incentives through share ownership link your rewards to our longer term performance
Coaching, mentoring and formal training programmes
Plenty of opportunities for open conversations with people who can help to shape your career
A range of health and wellbeing programmes and support services to help employees understand how to feel healthier, happier and more energised at work and at home

Company HQ

Brentford, UK

Leadership

Luke Miels

(CEO)

Luke became CEO on Jan 1, 2026, after serving as CEO designate since Sept 2025. He joined GSK in 2017 as Chief Commercial Officer, responsible for our commercial portfolio of medicines and vaccines.

Shobie Ramakrishnan

(Chief Digital and Technology Officer)

Has a broad experience in biotech and hi-tech companies. Has led Digital and Technology for GSK’s Global Commercial organisation, transforming the company’s capabilities in digital, data & analytics.

Michael Elmore

(SVP & Global Chief Information Security Officer)

Experienced in building and leading tech teams across cyber security, IT infrastructure, application development, and more. A trusted advisor to VCs and startups focusing on cybersecurity advancements.

Shubha Chaudhari

(SVP, Development Digital & Tech)

Previously worked at Novartis in several roles, including Head of Clinical Informatics, Global Head of Development Informatics, and Head of Digital Transformation.

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