Portfolio Success Manager, Stotles
£33-43k
+ Options Equity Grant
3 days a week in office (Farringdon, London)
A platform to streamline public sector sales
Open for applications
A platform to streamline public sector sales
21-100 employees
Open for applications
£33-43k
+ Options Equity Grant
3 days a week in office (Farringdon, London)
21-100 employees
Company mission
Stotles' mission is to create a world where business and government work better, together.
Role
Who you are
- Experience in a customer facing role in a B2B SaaS company
- Adept at building strong internal and external relationships in order to achieve your desired results
- Experience of working in a high volume environment with the ability to manage competing priorities
- Bonus: exposure to live chat customer support and CRM systems (eg Hubspot) and customer success platforms
- Bonus: Experience in SaaS Customer Success
- Learning mindset - willingness to learn and work hard to gain new knowledge and experience. You accept coaching and feedback to help you develop
- Track record of showing initiative, being creative, being proactive to deliver results
- Unafraid to say, "I don't know the answer. But I have a few ideas on how we can find out"
- Able to listen, think logically and tactically to solve complex problems and drive product / process improvement
- Customer focused - you care about delivering to your commitments to help our Customers and your internal colleagues
- Teamwork - you are a team player, and support the Customer Success team by being proactive, contributing ideas to improve and taking ownership to help get things done
- You bring your personality and individuality to work and add to our positive culture
- You are ambitious - you want to learn and develop and have an impact and are prepared to work hard and have fun doing so
- Highly organised; you have a high attention to detail and don’t let things fall through the cracks. High on results orientation and delivering to commitments
- Data-driven and outcome-focused. You can identify key insights and recommend associated actions, gain agreement and track resulting outcomes
- Well developed communication skills: good at listening and completing discovery for problems or opportunities, excellent written communication skills, articulate and comfortable presenting formally or informally
- Results orientated, Can manage expectations and understands the importance of delivering to commitments
- Comfortable using spreadsheet analysis techniques and summarising into actionable insights for customers (or internal teams)
- Able to distill the key actions and conclusions from analysis towards positive outcomes
- Can ‘see the wood from the trees’ and figure out the ‘critical few’ activities Vs the ‘insignificant many’ in order to get results
- 📢 Most importantly, we're looking for curious, ambitious people who love to learn and want to be a part of building something special
What the job involves
- We are seeking a dynamic Portfolio Success Manager (PSM) to join our team, focusing on one to many customer lifecycle management for Basic and Single User Growth Plans
- This role combines hands-on customer success management with the responsibility of managing automations to support our customer base, ranging from basic subscribers to those with Silver and Gold Customer Success packages
- Manage the entire customer lifecycle for our high volume, low touch support tier through:
- Ensuring customers realise value through using Stotles, and then renew and expand where relevant
- Maintaining relationships with key stakeholders
- Becoming a trusted advisor for customers public sector strategies by sharing Stotles relevant Market Research content, Stotles events and Thought Leadership
- Drive user engagement by delivering onboarding sessions and best practice as well as monitoring and nurturing product adoption to realise value and drive customer pipeline generation
- Proactively address customer needs and concerns promptly and effectively, resulting in improved customer retention rates and expansion opportunities where relevant
- Work proactively on initiatives to improve customer value and satisfaction by optimising alerts and automated customer messaging through our customer success platform
- Work closely with Growth and Product to lead and refine the automated, low touch Stotles Onboarding Process for new customers, ensuring a smooth transition to the platform
- Implement, monitor and review operational improvements to boost efficiency and user satisfaction during onboarding
- Conduct engaging new user and “office hours” training sessions and oversee account setup and configuration
- Work across the commercial team to develop and maintain a comprehensive help centre for self-serve support and knowledge sharing
- Manage and respond to live chat tickets as needed
Application process
- Stage 1 - Intro call: Approx. 15 - 20 minutes informal chat so you can learn more about the company and the role and you can tell us more about yourself - your experience and what you want to achieve in the next role
- Stage 2 - Interview with CS Team Lead: Approx. 45 min deep dive into your experience and skills
- Stage 3 - A skills assessment with the Customer Success Team Approx. 60 minutes - you will be given the details of this in advance
- Stage 4 - Culture and Fit Interviews: Approx 1hr. A chance to get to know the team, make sure we're the right fit for you (and vice versa) and ask any outstanding questions about life at Stotles
- We're excited to meet you!
Salary benchmarks
Our take
Stotles is aiming to break down the barriers to government contracting, so more firms can compete for public sector contracts, not just those with the right contacts.
They do this by using lots of government data to identify business opportunities in the public sector, and match them with the companies on their platform. The platform, which gets its name from Aristotle, enables suppliers to follow indicators, track potential contract renewals, monitor buyers, and monitor competitors.
The founders have been at the intersection of public and private sectors, at firms such as the World Economic Forum, Boston Consulting Group, and Bloomberg. They have experienced the pain of bidding for public work beforehand, which gave them the idea.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"I've worked in several startups before and Stotles is the nicest bunch thus far! Given our size, and how closely we work together..."
Funding (last 2 of 3 rounds)
Jun 2022
$6.6m
SEED
Jan 2022
$0.5m
GRANT
Total funding: $8.7m
Company benefits
- Equity options dependent on experience
- A personal health, wellness, and development allowance of £130/month to spend on gym memberships, therapy, yoga classes... any experience that keeps your mind and body healthy.
- A dedicated learning and development budget you can use for books, conferences, courses, events
- Monthly affectionately-termed "TeamChills™️": our in-person team-bonding socials covering anything from mini-golf, to communal taco-eating and summer picnics
- A work-from-home setup budget of £400 you can use for these items: a keyboard, monitor, mouse, office chair, desk, headphones
- A generous health cash plan (Covers dental, optical, physical therapy, consultations, etc.)
- 25 days holiday (excl. bank holidays)
- A hybrid working environment with 1-2 days in office and flexible work-from-home opportunities
Company values
- Be ambitious: you think beyond yourself and your role, you always opt for optimism, and curiosity is your middle name.
- Build trust: you share your success with the team, you embrace and learn from failures, and you default to communicating with transparency.
- Drive impact: you bias towards action and take the initiative, you own your outcomes, and you speak up with bright ideas
Company HQ
Farringdon, London, UK
Articles
Leadership
Carsten Schaltz
(CPO)Previously worked in Product at DueDil. Prior to that, worked as a Consultant at BCG. Also has an MBA from LBS
Taj Kamranpour
(COO)Serial entrepreneur and ex Fat Llama, Kinross, WINETA. Also has an MBA from LBS
John Witt
(CEO)Previously Consultant for the World Economic Forum and Founder of Finclusive, a start-up connecting a network of financial-service professionals seeking opportunities for pro-bono work with individuals & families seeking no-cost personal finance tools & education. Also has an MBA from LBS
People progressing
Joined Stotles in 2022 as a Growth Associate, and has since been promoted to Growth Marketing Manager in early 2024.
Joined Stotles as a Customer Success Manager in November 2022, and was promoted to Senior Customer Success Manager in January 2024.
Diversity, Equity & Inclusion at Stotles
John Witt (CEO)
- ED&I is both important *and* urgent — in the short-term and long-term. It must not take a back seat.
- The phrase "Equality, Diversity, & Inclusion" (ED&I) refers to our initiative to create a well-rounded workforce and an environment where everyone has the opportunity to be the best version of themselves - no matter who we are, where we're from, or what we look like
- How we define equality: We view equality as the fairness of opportunity to contribute to the mission of Stotles - regardless of traits and characteristics of a person.
- How we define diversity: We view diversity as the traits and characteristics that make people unique. Gender, race, ethnicity, age, origin, religion, sexual orientation, and disability are some examples of how we are diverse at Stotles. We also consider diversity as differences in experiences and ways of thinking. Sometimes we can see things that make us diverse and sometimes we can't.
- We view inclusion as the behaviors, processes, systems, and norms that ensure all unique people feel welcome, and feel ownership of our mission, regardless of their background
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