Senior Customer Success Manager, Mendix
Low-code application development platform for enterprise
Open for applications
Low-code application development platform for enterprise
1001+ employees
Open for applications
1001+ employees
Company mission
To empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control.
Role
Who you are
- You are driven by excellence, passionate about innovation, and eager to work with a dynamic, collaborative team
- We are seeking a creative, innovative, and inspiring individual with a strong passion for customer success and expansion
- Demonstrable experience in executive-level account management, spanning from pre-sales through the full lifecycle in a high-growth technology environment
- Proven track record as a customer-facing leader, managing successful Professional Services operations in a fast-growing Software as a Service (SaaS) business or related technology. Cloud Industry and IT Systems Management knowledge are strongly preferred
- Hands-on experience in software development or IT is highly preferred
- Accountability for driving additional revenue through customer expansion
- An understanding of technology and an ability to distinctly explain technological and business concepts
- Proven effectiveness in complex digital transformation projects
- A strong digital transformational vision
- Exceptional executive-level communication, presentation, and interpersonal skills
- Extensive experience in customer onboarding and customer success
- Manufacturing industry experience a big plus
What the job involves
- As a Senior Customer Success Manager, you will join our rapidly growing company and play a key role in a team that is redefining how businesses approach their digital transformation efforts
- Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made
- Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers
- Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success
- Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers
- The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts
Our take
Mendix’s low-code software helps companies build their own custom software applications more quickly and efficiently.
It was founded in 2005 and didn't get much traction, only raising its first round of funding in 2011. Since then, the amount of software being built has exploded, giving Mendix a market to grow into.
Research company Gartner predicts low-code application development will be responsible for more than 65% of application development activity by 2024.
Siemens, one of the largest industrial companies, acquired Mendix in August 2018. Since then, Mendix has been developing new low-code applications, such as connectors for Amazon Web Services, staying in line with the increased interest in low-code tech.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2014
$25m
SERIES B
Oct 2011
$13m
SERIES A
Total funding: $38m
Company benefits
- Work from home opportunities
- Family leave
- Retirement savings
- Commuter Benefits
- Generous Paid time off
- Outings & Events
- Training & Development
Company values
- Trust
- Respect
- Transparency
Company HQ
Fort Point, Boston, MA
Articles
Leadership
Derckjan Kruit
(VP Corporate Development)Earned an M.Sc from Rotterdam School of Management before co-founding Mendix.
People progressing
Joined as a Solutions Evangelist. Promoted to Video Content Manager after 2 years.
Salary benchmarks
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