Customer Success Manager, DISCO
$80-90k
Plus RSUs
AI enabled legal technology
Open for applications
AI enabled legal technology
501-1000 employees
Open for applications
$80-90k
Plus RSUs
501-1000 employees
Company mission
To reinvent legal technology to automate and simplify complex and error-prone tasks that distract from practicing law.
Role
Who you are
- 3+ years in a post-sales customer success, account management or services role
- Experience managing and expanding SaaS client relationships
- Track record of securing client renewals and upsells
- Experience in legal technology/SaaS client success management
Desirable
- Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in
- Client interactions
- Excellent interpersonal, communication, presentation skills
- Proactive, customer-centric mindset with problem solving abilities
- Analytical skills to synthesize data and provide strategic recommendations
- Strong working knowledge of renewals, upsells, and account expansion
What the job involves
- The Customer Success Manager is responsible for ensuring maximum client retention, satisfaction, and growth. They manage strategic accounts and develop trusted advisor relationships
- Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts
- Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities
- Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements
- Reporting & Analytics: Tracks account metrics. Provides analysis on renewal risks, upsell opportunities, and customer health
- Event Management: Plans and executes educational, networking, and motivational events for clients
Our take
DISCO is a legaltech leveraging cloud computing and AI to enhance compliance, dispute resolution, and investigations, thereby optimizing outcomes for legal teams and their clients. its suite of tools, including case builders, review platforms, and e-discovery solutions, is designed to minimize errors and better align with established legal practices compared to traditional e-discovery tools.
In response to the growing need for independent brands to reduce reliance on major tech platforms for customer acquisition, DISCO was founded. This initiative comes at a pivotal time as businesses increasingly shift online, driving up the costs associated with acquiring customers through digital channels. Consequently, brands are actively seeking alternative methods to expand their customer base.
DISCO has experienced significant growth as a result of this demand, boasting a clientele of approximately 1,000 firms, including a majority of the prestigious Am Law 200. Funding has positioned the company for further expansion into European and Asian markets. With ongoing refinements to its AI software, DISCO is poised to maintain steady progress in an ever-evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2020
$60m
LATE VC
Jan 2019
$83m
SERIES E
Total funding: $193.8m
Company benefits
- Start-up culture
- Open PTO
- Growth opportunities
- Medical, dental, and vision, 401(k)
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Kiwi Camara
(CEO)They studied at Harvard Law School and hold a Ph.D. in Economics from Stanford. Previously a Partner at the law firm Camara & Sibley from 2009-2013.
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