Client Operations Engineer, Ketryx
$65-90k
+ Stock options
More information about location
5 days a week in office
Connected application lifecycle management software for the life sciences industry
Open for applications
Connected application lifecycle management software for the life sciences industry
21-100 employees
Open for applications
$65-90k
+ Stock options
More information about location
5 days a week in office
21-100 employees
Company mission
To make systems safe and reliable.
Role
Who you are
- If you’re curious, team-oriented, and motivated to grow in a mission-driven environment, we’d love to meet you
- If you thrive in fast-paced, mission-driven environments and are looking to build something that matters, we’d love to hear from you
- You’re energized by meaningful work and driven to help others succeed
- You bring a strong sense of care and curiosity to everything you do—whether learning a complex system, supporting a teammate, or helping a customer solve a challenging problem
- You have experience in regulated environments or technical systems, and you understand the importance of precision, safety, and process
- You communicate clearly, think critically, and thrive in dynamic, fast-paced settings where trust, growth, and collaboration matter
- You’re humble, thoughtful, and eager to grow—ready to take ownership of your work while contributing to something larger than yourself
- Regulated Environment Experience: Previous experience working within a regulated environment on a validated product
- Examples include roles like Quality Engineer, Quality Manager, or Software Developer in the medical device, pharma, or biotech industries
- Product Configuration and Technical Literacy: Familiarity with configuring technical systems, software architecture, and data flows. Experience with software V&V (Verification and Validation) protocols is a plus
- Customer-Focused Problem Solving: Strong interpersonal skills with the ability to build trust, solve complex problems, and communicate technical concepts clearly to clients
- Process Discipline and Continuous Improvement: Experience in process execution, manufacturing, or operations with a focus on quality and efficiency
- Communication Skills: Strong technical writing skills, with the ability to produce clear, concise documentation for both internal and external audiences
- Team Orientation: Effective collaborator, able to work in cross-functional teams and adapt to dynamic environments
- Educational Background: Bachelor’s degree in a relevant field or equivalent work experience
- Bachelor’s degree in a relevant field or equivalent work experience
What the job involves
- As a leader in the emerging field of AI/ML in MedTech, we’re building a Client Operations team that blends technical excellence with empathy, service, and growth
- We’re looking for Client Operations Engineers who are eager to learn, excited by complexity, and driven to make a real impact through meaningful work
- We’re growing our Client Operations team to support an expanding group of customers who rely on Ketryx to power their safety-critical development processes
- As a Client Operations Engineer, your role is to help our customers thrive—by becoming a trusted partner, delivering exceptional service, and applying technical and quality expertise to solve meaningful problems
- In this role, you’ll support customers from onboarding through long-term partnership
- You’ll configure and tailor the Ketryx platform to meet their needs, help optimize quality and regulatory workflows, and ensure they get the most from our technology
- You’ll also collaborate with internal teams to shape the product and improve how we work—contributing to solutions that define the future of medtech
- This is a foundational role in achieving our ambitious goal of impacting over 20 million patient lives in 2024
- You’ll help bring safer, more innovative technologies to the world—while growing alongside a team that values curiosity, humility, and service
- Assist with client onboarding, training, and support—ensuring customers are set up for long-term success with the Ketryx platform. Help solve real problems in regulated environments with clarity and care
- Learn the Ketryx platform inside and out. Support product configuration, data workflows, and documentation processes tailored to safety-critical applications and customer needs
- Work closely with clients and teammates to troubleshoot issues, improve workflows, and identify opportunities for optimization. Escalate challenges thoughtfully and follow through with reliability
- Share insights from real-world customer experience to help shape product direction. Participate in feedback cycles with Product and Engineering teams, helping us build tools that truly work
- Help maintain clear, accurate, and compliant documentation within the Quality Management System (QMS). Support internal process improvements and reinforce our shared commitment to quality
- Take ownership of your learning and development. Build the skills, habits, and maturity needed to become a trusted contributor—both to our clients and to the Ketryx team
- Office Hours: Monday - Friday, 8am - 5pm, in-office
Our take
With the rate of MedTech development, life-changing innovations can be slowed and even thwarted by complex FDA regulatory processes and compliance issues. Ketryx is a software company that helps MedTech solutions reach the market at a quicker pace, with its AI-powered platform that supports safe and compliant software development.
The company's Connected Lifecycle Management Platform uses artificial intelligence to remove the chances of human error in product development, allowing for rigorous and fast quality assurance through automation. It also helps companies manage the frequent software updates required to create MedTech products within an increasingly complex ecosystem.
With few competitors in the MedTech lifecycle management space, Ketryx is a step ahead with its several rounds of funding. The latest raise will be put into expanding access to its platform, with the hope that more and more MedTech software developers will want to outsource their safety and compliance management rather than create complex systems in-house.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2023
$14m
SERIES A
Jun 2022
$2m
EARLY VC
Total funding: $18.1m
Company benefits
- Flexible locations and working hours
Company HQ
Kendall Square, Cambridge, MA
Leadership
Erez Kaminski
(Founder & CEO)Previously Strategic Planning and Operations Manager at Amgen, Technology Specialist at Wolfram, as well as a Researcher at Princeton Plasma Physics Laboratory.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Ketryx