Delivery and Success Associate, Ketryx
$62-75k
+Equity options
More information about location
5 days a week in office
Connected application lifecycle management software for the life sciences industry
Open for applications
Connected application lifecycle management software for the life sciences industry
21-100 employees
Open for applications
$62-75k
+Equity options
More information about location
5 days a week in office
21-100 employees
Company mission
To make systems safe and reliable.
Role
Who you are
- You bring an engineering mindset to your work. You like understanding how systems fit together, why processes exist, and how to improve them
- You’re comfortable learning complex concepts and applying structure and logic to ambiguous problems
- You’re excited by the opportunity to work close to engineering, quality, and regulated product development, while also collaborating directly with customers
- You’re curious, detail‑oriented, and motivated by meaningful work that has real‑world impact
- Technical or Engineering Background: Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience)
- Exposure to Structured Development: Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient)
- Interest in Regulated Industries: Curiosity about or comfort working in regulated, safety‑critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.). Prior regulated experience is a plus, not a requirement
- Technical Communication Skills: Ability to understand and explain technical concepts clearly, both verbally and in writing
- Analytical Problem‑Solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows
- Collaborative Mindset: Enjoys working across teams and building trusted relationships with customers and teammates
What the job involves
- As a Delivery and Success Associate, you’ll work closely with customers who rely on Ketryx to manage safety‑critical and regulated development processes. This is a technical, engineering‑adjacent role
- You’ll support customers from onboarding through long‑term partnership, helping configure the Ketryx platform, supporting requirements and quality workflows, and applying structured problem solving to real challenges
- You’ll develop a deep understanding of how regulated teams build, verify, and validate software
- This is an excellent opportunity for early‑career engineers or technically trained professionals who want exposure to regulated industries, verification & validation practices, and customer‑facing technical work, while growing alongside a mission‑driven team
- Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows
- Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts
- Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments
- Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, escalate thoughtfully when needed, and follow through to resolution
- Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes
- Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline
- Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model
Our take
With the rate of MedTech development, life-changing innovations can be slowed and even thwarted by complex FDA regulatory processes and compliance issues. Ketryx is a software company that helps MedTech solutions reach the market at a quicker pace, with its AI-powered platform that supports safe and compliant software development.
The company's Connected Lifecycle Management Platform uses artificial intelligence to remove the chances of human error in product development, allowing for rigorous and fast quality assurance through automation. It also helps companies manage the frequent software updates required to create MedTech products within an increasingly complex ecosystem.
With few competitors in the MedTech lifecycle management space, Ketryx is a step ahead with its several rounds of funding. The latest raise will be put into expanding access to its platform, with the hope that more and more MedTech software developers will want to outsource their safety and compliance management rather than create complex systems in-house.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2025
$39m
SERIES B
Dec 2023
$14m
SERIES A
Total funding: $57.1m
Company benefits
- Flexible locations and working hours
Company HQ
Kendall Square, Cambridge, MA
Leadership
Erez Kaminski
(Founder & CEO)Previously Strategic Planning and Operations Manager at Amgen, Technology Specialist at Wolfram, as well as a Researcher at Princeton Plasma Physics Laboratory.
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