Client Operations Associate, Ketryx

• Minimum of 1 year professional experience (internships included) in the SaaS industry
• A basic understanding of software-related competencies such as product, customer success, and professional services
• Must have good organizational skills and ability to multi-task in a fast-paced environment
• Strong interpersonal and communication skills, both oral and written
• Proven ability to manage multiple priorities simultaneously
• Problem-solving skills and the ability to think tactically about client priorities
• Familiarity with CRM software and other customer success tools is a plus
• Bachelor's degree in a relevant field or equivalent work experience

Desirable

• Ketryx is excited to add to our rapidly growing Client Operations team to support our influx of new customers
• As a Customer Success Associate, your mission is to support the Customer Success Managers with onboarding new customers and supporting key accounts
• You will execute Quality Management Systems review and support the clients' understanding and use of Ketryx Platform
• This is a fundamental role in achieving our ambitious objectives of impacting over 1000 million patient lives by 2030 and is an excellent growth opportunity for the right individual
• Our ideal candidate will have experience in software development, engineering, operations and, preferably, experience working in a regulated industry
• We are looking for passionate professionals who want to support the development of life-saving technologies
• If you have great communication and are energized by interactions with others, this may be the perfect role for you!
• Execute customer and organization priorities, including QMS document authorship, configuration changes, professional services, onboarding, training, and support
• Draft and own formal documents, including policies, plans, work instructions, and standard operating procedures
• Support clients to help them understand how Ketryx products and services can help solve their problems
• Provide input to the product roadmap based on client and observational feedback
• Collaborate with the development team to shape and approve features throughout the development lifecycle
• Advocate for a culture of quality, championing continuous improvement throughout the organization
• Read, interpret, and apply regulations and technical standards relevant to clients
• Office Hours: Monday - Friday, 8am - 5pm, in-office