Solution Architect, Smartling

• 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
• Highly analytical when it comes to complex problems, not intimidated by technical challenges
• Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders
• Ability to drive outcomes despite complexity, ambiguity or changing scope
• 2+ years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS and JavaScript), and REST APIs
• Familiar with at least one programming/scripting language and able to read/write simple scripts
• A home office setup conducive for working remotely, and ability to work effectively as a remote team member*
• To work from home, you must have a strong internet connection, a quiet space, and a professional, distraction and clutter-free background

Desirable

• The Solution Architect/Technical Implementation Manager is part of the Professional Services team at Smartling
• The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable
• As a Solution Architect, you are the hands-on advisor, technical expert, and problem solver
• You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs
• The Solution Architect is an Engineering-adjacent role
• Accordingly, a strong technical background is required for this role
• We are looking for a professional who has a track record of successfully designing and implementing enterprise-grade technical solutions, communicates complex concepts and ideas in the simplest terms, and demonstrates creativity in solving unique problems for customers
• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement