Senior People Services Coordinator, Justworks
Salary not provided
Hourly pay $31.75 to $35.10 per hour.
Excel
GSuite
JIRA
Junior and Mid level
New York
Business operations platform
Job no longer available
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Job no longer available
Salary not provided
Hourly pay $31.75 to $35.10 per hour.
Excel
GSuite
JIRA
Junior and Mid level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You have a passion for HR and helping people grow!
- You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management
- You are a proactive and detail-oriented team player where no task is too small for you!
- You have a passion for customer service and doing what it takes to deliver solutions to our employees. You can be vigilant in maintaining confidentiality and discretion at all times
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Customer Focus - Utilizes empathy to understand what a customer is looking for, leverages feedback to make changes accordingly and provide the best service possible, treats customers the way they want to be treated
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
- Minimum 2 years experience in a customer facing human resources role
- Tech savvy with the ability to easily learn and use new software (G-Suite, Workday, JIRA) and basic Excel skills
- Interest in HR and pursuing a long term career in the field
- Demonstrated experience working with and supporting an employee population
- Experience with delivering employee orientation or training a plus
- Experience having worked in fast growing environment
What the job involves
- As part of Justworks People department, our People Services team is charged with delivering an amazing employee experience through high quality, white glove employee support
- You will be an integral part of Justworks’ growth and success by ensuring our employees understand our People strategy, policies and processes
- You will be a key point of contact for employee support throughout the employee lifecycle
- Serve as the first point of contact for employee questions received through the People Ops Service Desk regarding benefits, payroll, time tracking, policies, the employee life cycle, and other People Ops related topics
- Seek out creative solutions to provide guidance, troubleshoot and resolve issues, escalating when appropriate
- Adhere to established SLAs and QA metrics for our People Operations Service Desk, and work with the Team Lead of People Services to report on trends and gather insights on a regular cadence
- Facilitate New Hire Orientation on a bi-weekly basis, with a focus on continually improving the employee onboarding and Day 1 experience
- Establish yourself as a subject matter expert in all People policies and processes in order to accurately respond to employee inquiries and provide guidance where needed
- Develop and maintain strong relationships across the People organization, including functional teams and COEs, in order to provide the appropriate and timely support to managers and employees on any changes that may impact them/their teams
- Partner with the People Operations and People Systems teams to highlight trends in employee issues to drive solutions and continuously improve the employee experience
- Exercise good judgment with triaging and reassigning issues to the People Operations and People Systems teams, ensuring that issues come to resolution
- Develop and maintain strong partnerships with key stakeholders outside of the People team including Legal & Compliance, Finance, Benefit Operations and IT as it relates to People policies and processes
- Deliver employee training on People Operations related initiatives and annual events, such as Open Enrollment
- Maintain and update employee facing resources related to People Operations policies and programs to ensure the most accurate information is available to employees for self-service
- Other duties as needed based on department and/or organizational needs
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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