CX AI Sales Specialist, Zoom

• Deep expertise in conversational AI, generative AI, agentic AI, and AI-driven customer experiences
• Proven experience in pre-sales solution design, CX consulting, or AI sales enablement
• Ability to translate technical AI concepts into business value narratives
• Strong understanding of virtual agent technologies and experience working at market leading virtual agent technology companies
• Ability to confidently discuss AI agent architectures, prompt strategies, and integration approaches
• Excellent facilitation, storytelling, and consultative communication skills
• Familiarity with CRM systems (Salesforce, Dynamics) and sales methodologies
• Comfortable operating in fast-paced, customer-facing environments with evolving priorities

Desirable

• The CX AI Sales Specialist is a customer-focused pre-sales professional responsible for understanding customer goals, identifying AI opportunities, and designing intelligent customer journeys that deliver measurable outcomes
• You will collaborate closely with Account Executives, CX Specialists, Solution Consultants, and Forward Deployed Engineers to shape AI-driven customer experiences — focusing on discovery, design, and value articulation rather than technical build or demo execution
• Pre-Sales Discovery & Solution Design:
• Lead discovery sessions and workshops to uncover customer goals, challenges, and desired outcomes
• Map current (“as-is”) and future (“to-be”) customer journeys, identifying where AI agents can enhance experience and efficiency
• Translate customer insights into clear solution recommendations and design concepts that guide technical teams in building and demonstrating solutions
• Define pilot scope, success metrics, and phased rollout strategies aligned with customer and GTM objectives
• Collaborate with Solution Consultants and Engineers to ensure proposed designs are feasible, scalable, and aligned with customer needs
• Sales Enablement & Value Articulation:
• Partner with sales teams to qualify opportunities and position AI CX solutions effectively within the customer’s business context
• Apply consultative and value-based selling techniques to articulate the business impact of AI-driven customer experiences, building trusting customer relationships to drive ongoing upsell opportunities
• Support the creation of tailored proposals, presentations, and narratives that connect AI capabilities to measurable business outcomes
• Evangelize Zoom’s AI and Virtual Agent capabilities across internal teams and customer stakeholders, ensuring consistent messaging and understanding
• Design Handoff & Alignment:
• Ensure seamless handoff of designed solutions to post-sales and Professional Services teams, clearly documenting customer objectives, success criteria, and design intent
• Facilitate alignment sessions between pre-sales and post-sales teams to eliminate gaps in understanding of customer goals and expected outcomes
• Maintain visibility through the transition phase to confirm that design fidelity and customer expectations are preserved
• Cross-Functional Collaboration:
• Work with Product, Engineering, and Enablement teams to represent customer needs and influence roadmap priorities
• Partner with Professional Services to ensure smooth transition from pre-sales design to implementation
• You’ll be at the forefront of transforming customer experiences through AI
• This role offers the opportunity to shape how organizations design, deploy, and scale intelligent customer interactions
• You’ll collaborate across sales, design, and product teams to deliver measurable impact — from discovery through to successful handoff — while helping customers realize the full potential of Zoom’s AI CX solutions

• End Date: February 28, 2026