Principal Site Reliability Engineer, Upstart

• 10+ years combined experience across Software Engineering and Site Reliability Engineering, with a balanced background in both disciplines
• Proven track record as an SRE thought leader and evangelist, driving adoption of reliability best practices across organizations
• Strong communication and mentoring skills to influence engineers across disciplines
• Proficiency in Python, Go, and JavaScript/TypeScript
• Proficiency with Infrastructure as Code (Terraform, CDK, CloudFormation, etc.)
• Experience building internal tooling from scratch in agile development environments
• Expertise with observability, distributed tracing, RUM, LCP, and performance monitoring tools (e.g., Datadog, Prometheus)
• Experience with on-call and incident management, including large-scale or ML-related incidents
• Strong background in automation and building self-healing systems
• Hands-on experience with LLM/GenAI to improve SRE efficiency and processes
• Program management skills, including the ability to propose innovative solutions, influence leadership, improve processes, and drive cross-functional projects to completion

Desirable

• Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems
• We build automation, tooling, and frameworks to ensure our infrastructure is healthy, scalable, and able to support a seamless experience for both engineers and customers
• Our scope includes defining Upstart’s technology operations risk strategy, implementing disaster recovery planning, and setting company-wide reliability standards
• Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems. We build automation, tooling, and frameworks to ensure our infrastructure is healthy, scalable, and able to support a seamless experience for both engineers and customers. Our scope includes defining Upstart’s technology operations risk strategy, implementing disaster recovery planning, and setting company-wide reliability standards
• We build automation, tooling, and frameworks to ensure our infrastructure is healthy, scalable, and able to support a seamless experience for both engineers and customers. Our scope includes defining Upstart’s technology operations risk strategy, implementing disaster recovery planning, and setting company-wide reliability standards
• As a Principal Site Reliability Engineer at Upstart, you will serve as a thought leader and SRE evangelist - driving adoption of best practices, mentoring engineers across the organization, and influencing both technical and business decisions
• Your impact will extend beyond SRE into cross-functional collaboration with Product Engineering, DevEx, Development Productivity (Quality), DevOps, Data Engineering, and Machine Learning teams to elevate operational excellence across the company
• Lead the definition, advocacy, and adoption of SRE principles across engineering teams
• Partner with leadership to shape long-term reliability, resiliency, and observability strategies
• Champion distributed tracing, real user monitoring (RUM), and key performance metrics such as Largest Contentful Paint (LCP) to improve system visibility and user experience
• Build and scale self-healing systems to minimize manual intervention and reduce downtime
• Drive enterprise-wide improvements to incident response processes, including those related to Machine Learning systems
• Collaborate closely with Development Productivity and Quality teams to improve engineering velocity without sacrificing reliability
• Influence technical and operational roadmaps through data-driven insights and hands-on technical contributions
• Own and deliver cross-functional initiatives from concept through execution, applying program management skills to align stakeholders and achieve results