Sales Associate, Flywire

• The ideal candidate is highly organized, comfortable working with contracts and pricing structures, and enjoys collaborating with internal teams and customers to ensure a seamless commercial experience
• 1-3 years of experience in sales operations, contract administration, account management support, or sales support, preferably within SaaS, FinTech, or hospitality technology
• Experience working with customer contracts, pricing structures, or billing processes
• Strong attention to detail and ability to manage multiple contract updates simultaneously
• Excellent written and verbal communication skills
• Experience working cross-functionally with Finance, Legal, and Sales teams
• Familiarity with CRM systems (e.g., Salesforce) and contract management or e-signature platforms is a plus

Desirable

• We are seeking a detail-oriented Sales Associate to support our Travel & Hospitality sales team in managing customer contracts, pricing updates, and billing coordination. This role plays a critical part in ensuring hotel partners receive accurate contracts and pricing as their property portfolios evolve
• The Sales Associate will be responsible for generating new contracts when property management changes occur, maintaining contract accuracy, and working cross-functionally with Finance to resolve billing and invoicing inquiries
• Draft, issue, and manage customer contracts and amendments related to property ownership or property management changes
• Update pricing structures and contract terms when hotels add, remove, or transition properties within management groups
• Ensure each contract revision is properly documented and distributed through the company’s digital contract platform
• Maintain accurate records of contract versions and pricing changes
• Partner with Account Executives and Sales Leadership to ensure contracts accurately reflect negotiated terms
• Assist with contract renewals, amendments, and pricing updates across hotel portfolios
• Help track contract execution and ensure timely completion of agreements
• Serve as a liaison between Sales and Finance to investigate and resolve invoice and billing inquiries
• Assist customers with billing questions and coordinate internally to ensure prompt resolution
• Help reconcile contract terms with invoicing and payment records where discrepancies occur
• Communicate contract updates and documentation requirements to hotel partners and internal stakeholders
• Collaborate with Sales, Finance, Legal, and Operations to ensure a smooth contracting process
• Provide administrative and operational support to the sales team as needed
• Maintain accurate CRM records related to contracts, pricing, and customer accounts
• Support reporting and tracking of contract activity and property-level changes
• Identify opportunities to improve internal processes around contracting and billing workflows