Technical Account Manager, Zeotap
DACH
Customer data platform
Be an early applicant
Customer data platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionise the world of customer intelligence by empowering marketers to leverage customer data while putting privacy and security first.
Role
Who you are
- Experience with data products, in particular data validation and analytics
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery and GCP cloud
- Understanding of web and mobile applications
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- You speak German and English fluently
What the job involves
- The Technical Account Manager (TAM) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP)
- TAM's ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities
- TAMs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems
- TAM's also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap
- Technical Account Managers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business
- Moreover, TAM's are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities
- Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
- Drive clarity on immediate use-cases and programme manage the execution
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the best practices and effective use of the Zeotap platform
- Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
- Act positively and respond promptly to the customer’s requests/tickets
- Establish Best Practices and repeatable playbooks for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap’s company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
Our take
Zeotap is a next-generation Customer Data Platform helping companies better understand their customers. This allows them to better predict their needs to create deeper relationships, encourage repeat custom and supercharge revenue.
The company uses matrix-based prioritisations, intelligent decisions, and strict data audits to make sure that its clients are supplied with only the most accurate data. Its platform was built for speed, but this focus on using only the finest data is what makes it a one-stop-shop for marketers worldwide.
Zeotap has received industry recognition and secured some lucrative partnerships over the years. It has also raised significant funding, the latest of which will support the company in its accelerated path to profitability.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2024
$25m
LATE VC
Sep 2021
$11m
SERIES C
Total funding: $118.3m
Company benefits
- Family leave
- Employee discounts
- Your equipment of choice
- Career advancement - grow your career in a complex and dynamic ecosystem that never stops evolving
- Work/play synergy - be part of an inspiring work culture in which we celebrate achievements together
- International teams - with offices spanning three continents, we’re naturally home to a multicultural and diverse team
- Trust and transparency
- An exciting mission
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Heer
(Founder & CEO)Daniel founded and served as MD of MyFaible before 5 years at Vodafone in Düsseldorf. In April 2014, he left his role at AppLift to found Zeotap, where he has served as CEO ever since.
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