Adoption Customer Success Manager, HiBob
Offers pre-IPO equity
Personal development platform for employees
Posted today
Personal development platform for employees
501-1000 employees
Posted today
Offers pre-IPO equity
501-1000 employees
Company mission
HiBob's mission is to help the companies that are changing the world, change for the better themselves.
Role
Who you are
- You will have experience in customer success in a tech/SaaS-based business
- SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention
- Experience working in B2B (client-facing) role
- Fluent in English
- A passion to learn the products’ functionality, and you’re tech-savvy
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
- Executive project management skills and able to communicate effectively across the C-suite
- Experience working with Salesforce & Web-based technologies
- Experience with SFDC, Asana and/or ChurnZero - advantage
- An HR or HRM background - advantage
What the job involves
- We are looking for an experienced, energetic and positive Customer Success Manager
- You will have great interpersonal skills as well as a strong bias towards excellent client service
- You will be analytical and have great organisational skills
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
- Manage a portfolio of accounts with a focus on adoption and usage
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals
- Become a trusted advisor and ambassador of change in our customers’ workplace
- Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
- Protect existing revenue streams, identify opportunities and risks
- Assess client health and develop strategies to mitigate churn
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel
(CTO)Ronni Zehavi
(CEO)People progressing
Joined as a Senior Customer Success Manager. Promoted to Head of Customer Success after 1 year.
In 2.5 years Albin has progressed rapidly from a BDR, through to AE, Senior AE and now Sales Manager for our Nordic region.
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