Key Account Analyst, Exoticca
Travel Partners
Travel tour and package provider
Be an early applicant
Travel tour and package provider
201-500 employees
Be an early applicant
201-500 employees
Company mission
Exoticca's mission is to make people's dream trips come true.
Role
Who you are
- A passion for the travel industry and interest in partner management
- Strong organizational skills and attention to detail
- Basic proficiency in Excel and a willingness to learn Business Intelligence tools (Looker, Power BI, Salesforce, etc.)
- Ability to manage multiple tasks and adapt in a fast-paced environment
- Strong communication and problem-solving skills
- Previous experience in customer support, operations, or partner success is a plus but not required
What the job involves
- We are looking for a Key Account Analyst (Travel Partners) to support our Travel Partners and ensure they have a seamless experience using our back-office platform. This role is ideal for someone who is detail-oriented, eager to learn, and passionate about customer success and the travel industry
- Assist in building strong relationships with our Travel Partners and supporting their needs
- Help identify key improvements based on Partner feedback and assist in prioritizing them
- Support the creation and maintenance of training materials, tutorials, and documentation
- Assist in analyzing market trends and identifying new opportunities for growth
- Participate in regular training sessions and tasks to enhance Partner engagement
- Support the resolution of Partner issues by coordinating internal resources
- Collaborate closely with Travel Operations & Travel Product teams to ensure efficient service delivery
- Contribute to process improvement initiatives to standardize and enhance service levels
- Help track and analyze key performance indicators (KPIs) to measure quality and performance
Our take
Booking travel tours and package holidays in exotic locations lead many people to seek logistics help from travel agents. However, the complexity of these packages often means there is little variety available at local branches with extremely high prices, raising the question as to why there is not a more modern and innovative solution available online.
Exoticca provides an online platform for the booking of holiday packages and tours, with a focus on curating luxury destinations that are chosen by travel experts and provided at heavy discounts negotiated through airlines and hotels. The company also aims to provide a frictionless end-to-end travel experience by covering insurance, ABTA and ATOL guarantees, free cancellation, and COVID-19 protection. After renewed funding in 2022, Exoticca has also expanded into B2B verticals, selling software to traditional travel agencies, and is steadily expanding into North and Latin America through its Miami office.
Online travel agents have been around since the dawn of the internet, but Exoticca stands out with its focus on providing curated packages by travel enthusiasts at exclusive locations. Furthermore, the company’s emphasis on convenience and inclusivity ensures that every formality is handled, removing the complexity of travel packages and tours to open the market to a wider audience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$62.7m
SERIES D
Jul 2021
$26.4m
SERIES C
Total funding: $113.2m
Company benefits
- Flexible compensation management for diet, transportation, private health insurance with Cobee
- Hybrid work model: you can work from home and the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya)
- Permanent contract from the start
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you
- Unlimited coffee, team lunches, English lessons, quarterly activities, biannual parties
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Jesus Rodriguez Fernandez
(President)Experience as Assistant General Manager for Karisma Tours from 2007 to 2011. Tour Operation Manage for Privalia Travel from 2011 to 2013.
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