Customer Solutions Engineer, Vonage

• Empathy
• BSc or MSc degree in Computer Science, or equivalent in-depth practical experience
• Ability to collaborate with team members who are distributed across the globe
• 3+ years professional development experience as a full stack developer
• Experience in writing technical documentation or tutorials for a developer audience
• Knowledge of Git and GitHub (or similar collaborative platforms)
• Be solution-driven and always find your way around problems
• Ability to communicate best practices and solutions recommendations in-person, video conference, or email
• Solid understanding of Javascript, CSS, and related libs
• Experience building applications in Node.js
• One or more OO languages: Python, PHP, or Ruby
• Experience working with RESTful APIs
• Relational databases / SQL

Desirable

• As a Full Stack Developer Solutions Engineer, you will assist our customers or prospective clients with their communication API implementation project by providing code reviews, best practices workshops, sample apps, and demos
• You may be brought in as a trusted advisor into customer meetings in which the customer or prospect is looking for technical guidance or validation of their implementation of our products
• You will work with our Product team to test Early Access Products providing feedback that will help shape the early access experience for our customers
• Vonage prides itself on innovation and encourages this from all employees
• In this role, you will have the chance to do just that!
• If your invention qualifies, you will have the opportunity to file your invention with the US Patent office and be recognized for it through the Vonage Patent Award program
• It may even be picked up by our Product team
• Build and maintain demos, quick start samples, example apps
• Participate in customer code reviews to help diagnose issues with the implementation of our Video or Voice SDKs
• Build and document reference applications based on in-demand use cases so our customers can use them as a starting point
• Write blog posts and tutorials based on demos or reference applications that you’ve produced
• Work closely with Sales Account Managers, Solutions Architects, and Customer Success Managers to get from opportunity to revenue as quickly as possible