Account Manager, Learnosity
Questionmark
More information about location
Learning assessment API
Be an early applicant
Learning assessment API
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To advance education and learning worldwide with best-in-class technology.
Role
Who you are
- Minimum 3 years’ experience in Account Management, renewals, or upselling within a B2B SaaS environment
- Demonstrated ability to identify upsell opportunities and negotiate commercial terms
- Proven track record of hitting or exceeding revenue targets through renewals and upsells
- Experience discussing technical products (APIs, AI tools, or new SaaS features) with both technical and non-technical audiences
- Strong commercial acumen and ability to balance customer satisfaction with business growth
- Flexibility to work across global time zones (US, Dublin, Sydney)
- Strong negotiation and closing skills
- Excellent communication skills — clear, persuasive, and able to adapt for different stakeholders
- Strategic thinker with sound business judgment
- Highly organized with strong planning, prioritization, and time management skills
- Consultative approach to problem-solving and customer engagement
- Comfortable handling challenging conversations and high-pressure situations
- A team player who embodies Learnosity’s values and leads by example
What the job involves
- Learnosity is seeking an Account Manager to focus on our Questionmark product line
- You will manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform
- This role is pivotal in understanding customer needs, aligning them with Learnosity’s solutions, and driving revenue growth through renewals, upsells, and cross-sells of new features and capabilities
- Working closely with our Business Development, Product, and Customer Success teams, you will be responsible for strengthening long-term relationships with customers, while proactively identifying opportunities for growth within the Questionmark portfolio
- Ensure strong retention and timely renewals across Questionmark accounts
- Grow revenue through upselling new features, product adoption, and expansion opportunities
- Build strong, trusted relationships with customer stakeholders by deeply understanding their needs and requirements
- Actively contribute to Learnosity’s account management strategy and revenue growth targets
- Revenue Retention & Renewal: Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn
- Customer Understanding: Develop a deep understanding of customer requirements, goals, and challenges; use this insight to drive alignment with Learnosity’s roadmap and Questionmark’s capabilities
- Upsell & Expansion: Proactively identify and close upsell opportunities, particularly around upcoming AI products, advanced authoring features, and additional services
- Account Planning: Build and execute strategic account plans for your Questionmark customers, working to expand usage and increase adoption across departments
- Stakeholder Management: Build relationships with both technical and business stakeholders, positioning yourself as a trusted advisor
- Feedback Loop: Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies
- Collaboration: Partner with internal teams (Customer Success, Product, Support) to deliver a seamless Questionmark customer experience
Our take
The education technology industry is worth around a quarter of a trillion dollars and is only set to grow as radical new technologies like AI accelerate digitalisation. Increasingly, education providers are becoming aware of the cost savings, improved education outcomes and rapid scalability of online learning, and a plethora of startups have sprung into existence to provide technological solutions to make this a possibility.
Learnosity, founded in the late 00s, aims to take part in this shift by providing assessment APIs for educational product developers. This allows products to be shipped within weeks rather than months or years and avoids the significant expense and expertise requirements of building assessment and reporting systems from the ground up.
Learnosity's customers include the likes of Pearson, Cambridge University Press and PowerSchool, and it has over 40 million learners using its products. With its 2025 buyout by Leeds Equity Partners, the company will be able to further scale its software and reach a new stage of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (1 round)
May 2018
$18.8m
LATE VC
Total funding: $18.8m
Company benefits
- Working from home
- Flexible working hours
- Generous healthcare coverage
- Company 401k plan
- Paid vacation, personal and sick days
- Career support
- Subsidized gym membership, internet and cell phone plans
Company HQ
Dublin, Ireland
Leadership
Gavin Cooney
(Co-Founder & CEO)Background in web development.
Salary benchmarks
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