IT Support Analyst, Evolv Technology

• Are you passionate about helping others solve technology challenges?
• Do you thrive in fast-paced environments and enjoy being the go-to person for IT support?
• 2+ years of experience in IT support or help desk roles
• Strong troubleshooting skills in Windows and macOS environments
• Familiarity with Office 365 administration and support
• Familiarity with the Atlassian suite
• Basic understanding of endpoint security best practices
• Excellent communication and problem-solving abilities
• Experience with ticketing systems and remote support tools

Desirable

• Evolv is seeking an IT Support Analyst to deliver outstanding technical assistance to our employees, ensuring smooth day-to-day operations and a secure, productive workplace
• You’ll join a collaborative team dedicated to innovation, problem-solving, and continuous improvement
• In the first 30 days, you will:
• Meet with the Cybersecurity & IT team (in person and virtually)
• Begin building relationships with direct teammates and key business stakeholders
• Develop a general understanding of Evolv’s technology landscape and start responding to immediate end-user support requests
• Become familiar with internal systems, processes, and people
• Within 3 months, you will:
• Independently resolve common IT support issues and escalate complex problems as needed
• Build rapport with employees across the organization, becoming a trusted resource for technical support
• Identify recurring issues and propose improvements to support processes
• Present recommendations to management for review and prioritization
• By the end of the first year, you will:
• Be recognized as a reliable, efficient problem-solver for IT support needs
• Develop trust among the Cybersecurity & IT team and business stakeholders
• Provide recommendations for improving support workflows and user experience
• Demonstrate a can-do attitude and see problems as opportunities to innovate
• Provide first-line technical support for Windows, macOS, and mobile devices
• Troubleshoot hardware, software, and network issues for end-users
• Manage and resolve help desk tickets, escalating as necessary
• Support Office 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Assist with user account provisioning, password resets, and access management
• Maintain endpoint security through basic monitoring and compliance checks
• Document solutions and contribute to the IT knowledge base
• Collaborate with the Cybersecurity & IT team to ensure consistent support coverage
• Provide technical support for conference room equipment, including Microsoft Teams Rooms and HDMI connectivity
• Maintain and monitor conference room technology, ensuring all equipment is operational and ready for use
• You will join the Cybersecurity & IT team and report directly to the Director of Cybersecurity & Technology
• The team culture is built on trust, collaboration, ongoing development, kindness, authenticity, courage, drive, and fun. Decision-making is collaborative, with opportunities to recommend and implement solutions
• Training Period: Onsite for the first 30-45 days for training and onboarding (Monday – Friday, 8am – 4pm EST)
• Post-Training: Potential flexibility for remote work, depending on individual performance and business needs
• Schedule: Monday - Friday: 11:00am - 7pm EST