Lead Customer Success Specialist, Veeam
$127.2-325.6k
OTE
Salary dependent on candidates location
Data backup & recovery platform
Posted today
Data backup & recovery platform
1001+ employees
Posted today
$127.2-325.6k
OTE
Salary dependent on candidates location
1001+ employees
Company mission
To empower every organization to not just bounce back from a data outage or loss but bounce forward.
Role
Who you are
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
- Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
- Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
- Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders
- Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
- Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges
- Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills
- Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
- VMCE certification required or obtained within an agreed-upon timeframe following hire
Desirable
- Advanced knowledge of the Veeam portfolio and data resilience technologies, including backup, recovery, cyber resilience, cloud data protection, and related solutions
- AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, or equivalent cloud platform certifications
- Security-focused certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), CompTIA Security+, or equivalent
- Infrastructure and enterprise platform certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server certifications, Cisco Certified Network Associate (CCNA), or equivalent
- Experience working with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks
- Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives
What the job involves
- As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization, expansion, and renewal.
- You will develop and execute tailored Customer Success Plans, align technical adoption to business objectives, strengthen customers' resilience posture, and proactively identify opportunities and risks throughout the customer lifecycle
- Success in this role requires the ability to understand each customer's unique goals, challenges, and environment, then translate those insights into a personalized strategy that drives measurable outcomes
- You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, advance data resilience maturity, and achieve their desired outcomes while partnering closely with Sales, Customer Success leadership, and other Veeam teams
- Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle
- Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria
- Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio
- Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio
- Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives
- Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness
- Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes
- Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value
- Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences
- Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience
- Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization
- Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue
- Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership
Our take
The increasing reliance of businesses on data, plus the growing volume of data generated, is making organisations more vulnerable to cyberattacks. Veeam is a leading provider of backup, recovery, and data management solutions, focusing on simplifying the recovery process whilst also making it more capable and efficient.
The company's solutions focus on simplifying backups for virtual machines, achieving any recovery objective, maximising investments and reducing management overhead. It currently safeguards data for over 400,000 customers worldwide, including over 80% of the Fortune 500 and 70% of the Global 2,000.
Veeam also continuously introduces product updates, such as cloud-native solutions to protect data across AWS, Azure, and Google Cloud. It has recently appointed new leadership to help drive growth and product development across international markets, as it aims to sustain its leadership position and help clients fight back against increasingly sophisticated cyberattacks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Jan 2019
$500m
GROWTH EQUITY VC
Total funding: $500m
Company benefits
- Unlimited paid time off, plus 3 global VeeaMe Days for self-care
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage from day one
- Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
- 401(k) retirement plan with matching contributions up to annual limits
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Company HQ
Lakeview, Kirkland, WA
Leadership
Anand Eswaran
(President & CEO)Former President and Chief Operating Officer at RingCentral, Founding Advisory Board Member of the Technology Services Industry Association (TSIA), and former Corporate Vice President (various departments) at Microsoft. Previous Vice President of Global Services at SAP (Executive), Hewlett-Packard, and Vignette Corp.
Share this job
View 53 more jobs at Veeam