Customer Success Engineer, Carto
+ Stock options
Cloud computing platform for spatial data tools
Job no longer available
Cloud computing platform for spatial data tools
201-500 employees
Job no longer available
+ Stock options
201-500 employees
Company mission
To spatially enable every data scientist, making them more productive and impactful within their companies.
Role
Who you are
- Our CSs need to be able to help our customers with different types of queries by navigating wisely the organization and consistently being able to prove the value of CARTO
- 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy
- Must have at least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures
- The ability to speak to C-level stakeholders comfortably
- The skills to lead technical conversations
- The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions
- The ability to translate complex technical messages into easy to articulate action plans
- Experience handling complex enterprise organizations and solving difficult problems
- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software
- Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers
- Excellent communication and interpersonal skills
- A strong combination of being both a team player and a detail oriented, self-starter
- Familiarity with SQL and Big Data is a plus!
Desirable
- Basic knowledge of javascript, HTML/CSS, and APIs
- Technical knowledge of Geo world and tools
- Excellent communication skills. Additional languages like Spanish are a plus
What the job involves
- The engineering team is looking for a Support Engineer to provide the best experience to our CARTO customers
- Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal)
- Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools
- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions
- Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO
- Be the voice of our customers at CARTO, interfacing with Product and other teams
- Analyze and interpret data to present actionable insights (KPI´s, forecast, P&L, etc.)
Our take
Spatial analysis data is highly valuable to most industries, but making use of such data can be tough. If a business wants to make actionable insights based on this information, they generally must employ data scientists that specialize in location intelligence, a complicated role that is expensive to fund.
Carto provides a cloud-native location intelligence platform, facilitating the storage, enrichment, analysis and visualization of spatial analysis data, without the need to employ specialists. The company claims that its users can access 70% of location-related data that is currently not used to drive decision making, allowing them to gain an edge in a variety of markets including logistics, retail, fintech and healthcare.
Carto has taken a unique approach by recognizing the complications that come with interpreting first-hand spatial data, making it simpler for data scientists to visualize data without having expertise in the subject area. It continues to bolster its offering with new capabilities, such as AI agents to improve decision making.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$61m
SERIES C
Mar 2020
$1m
EARLY VC
Total funding: $98.1m
Company benefits
- Access to our employee stock options plan
- Private medical insurance
- Flexible work hours in a focused but casual environment at the center of Madrid
- A bright, comfortable office stocked with snacks, good coffee, and even a ping-pong table and cinema :)
Company HQ
Midtown South, New York, NY
Leadership
Javier de la Torre
(Founder & CEO/CSO)Experience as Founder and CEO of Vizzuality from 2008 to 2014. Director of Open Geospatial Consortium since 2021.
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