Senior Software Engineer, Ada
AI Products
$129.3-171.5k
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
$129.3-171.5k
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you
- 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
- Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
- Deep familiarity with prompt engineering techniques, rapid iteration workflows, and evaluation of LLM changes using automated and human-in-the-loop methods
- Proven track record building internal experimentation and evaluation tooling that lets teams ship AI improvements with confidence
- Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
- Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
- Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing
What the job involves
- As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you
- We move fast, take ownership, and always strive to improve, both as individuals and as a team
- You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs
- As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
- You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
- Execute on our ambitious AI product roadmap by designing solutions and running a high volume of well-structured experiments
- Design and implement code abstractions and evaluation tooling that let the team iterate rapidly while preventing regressions
- Be an active participant in levelling-up our current development practices for AI development and experimentation
- Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
- Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners
Application process
- Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position
- We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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