Customer Success & Partner Manager, Hubli
Meetings & groups booking platform
Be an early applicant
Meetings & groups booking platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make it easy to discover and book meeting spaces online.
Role
Who you are
- Strong proven experience in client relationship management, customer success, or account management
- Strong commercial acumen and ability to identify growth opportunities
- Excellent communication, negotiation, and presentation skills
- Ability to manage multiple stakeholders and projects simultaneously
- Data-driven approach with ability to interpret client performance metrics and trends
- Strong problem-solving skills and a proactive mindset
- Client-focused with a consultative approach
- Confident and professional in building relationships at all levels
- Strategic thinker with attention to detail
- Resilient, adaptable, and able to thrive in a fast-paced environment
- Collaborative team player with the ability to work independently
Desirable
- Experience in partner sales, supplier management, or business development
- Experience in SaaS or technology-enabled services, ideally in travel, events, or MICE sectors
- Knowledge of corporate travel technologies (GDS, OBTs, reporting platforms)
- Understanding of meetings, incentives, conferences, and events (MICE)
What the job involves
- The Customer Success & Partner Manager will be responsible for managing ongoing client relationships, ensuring customer success, and driving long-term value for Hubli. This role will also play a key part in partner sales, identifying opportunities to cross-sell, upsell, and expand revenue through strategic partnerships
- Act as the primary point of contact for assigned clients, ensuring a positive and professional relationship
- Develop a deep understanding of client business needs, travel programs, and event requirements
- Proactively manage client accounts, ensuring high levels of satisfaction, retention, and growth
- Lead regular business reviews with clients to demonstrate value, performance metrics, and ROI
- Resolve client issues efficiently, escalating where necessary, while maintaining strong relationships
- Collaborate with internal teams (operations, product, finance) to deliver seamless client experiences
- Drive adoption of company services, platforms, and solutions to maximize client value
- Monitor client KPIs, usage data, and satisfaction levels to identify opportunities for improvement
- Provide strategic insights and recommendations to optimize travel and event programs
- Act as a client advocate within the business, influencing product development and service enhancements
- Identify and pursue opportunities to grow revenue through existing clients and partners
- Collaborate with partners (Amex, FCM, Cytric) to develop joint opportunities
- Negotiate partner agreements and commercial terms to ensure mutual benefit
- Support RFPs, proposals, and presentations for new and existing clients
- Work closely with the sales team to identify upsell/cross-sell opportunities and contribute to revenue targets
- Performance Metrics
- Client retention and satisfaction (NPS/CSAT)
- Growth in client spend and partner sales revenue
- Achievement of upsell/cross-sell targets
- Delivery of agreed service levels and KPIs
Our take
Hubli supplies a range of products to streamline booking meeting spaces inside and outside of the office. As more and more people move to remote and hybrid working, its solutions are becoming increasingly relevant, especially for managers looking to take the hassle out of operating a distributed team.
Through Hubli, organizations can find and book meeting spaces, and track their team's locations. The company operates a network of spaces for external meetings, stays, and off-sites - facilitating in-person collaboration and team building for remote teams. With the release of its "Office Connect" API, companies can also list their internal meeting spaces in the platform alongside external spaces, enabling them to manage in-office and out-of-office meetings from a single place.
With the rise of remote working, there are of course competitors offering similar solutions to Hubli's; but there are also more and more potential clients, which provides ample space for its North American expansion ambitions. An interesting addition to its product roster is "Hubli Green", where users can input information regarding meeting attendees and their locations, and the platform gives them results for the lowest carbon destination available - showing that the company is wise to the consumer shift to being more eco-conscious.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Welcome pack complete with your Hubli hoodie
- Hubli buddy to show you the ropes, plus lunch with the team when you start
- Remote space credits
- Monthly munch team lunches
- Contribution to wellbeing packages
- In-person team off-sites
- Regular summer free Friday's
- Any books you need
- Udemy courses
- Career development program
- PTO for Antenatnal classes
- 2 weeks paid paternity and maternity leave
- PTO child's first school day
- Family Fun Days
- Attend international conferences
- Enjoy breaks at partner hotels
- Free flight PA to visit your favourite city
Company HQ
North City, Dublin, Ireland
Leadership
Ciaran Delaney
(CEO)Founded Hubli back in 2009, originally as Meetingsbooker.com. Previously Group Director of Marketing at Citywest Hotel, and an Internet Manager at Tourism Ireland.
Share this job