Target Setting Manager, Salesforce

$157.6-236.5k

Salary dependent on location + Employee stock purchasing program

SQL

Python

Tableau

Salesforce

Senior and Expert level

Austin

Chicago

San Francisco Bay Area

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$157.6-236.5k

Salary dependent on location + Employee stock purchasing program

SQL

Python

Tableau

Salesforce

Senior and Expert level

Austin

Chicago

San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

6+ years in a highly analytical role such as Data Analytics, Business Operations, or Data Science, with a track record of developing performance frameworks and predictive models
Expert-level proficiency in SQL for complex data extraction and manipulation is required. Hands-on experience building statistical and forecasting models in Python or R. Mastery of a data visualization tool like Tableau
Proven, hands-on experience developing predictive models from the ground up, with a strong understanding of statistical methods, machine learning concepts (e.g., regression, clustering), and time-series forecasting
Experience querying and working with large-scale datasets from enterprise data warehouses and CRM systems (Salesforce)
Exceptional ability to translate complex quantitative analysis into clear, actionable insights and strategic recommendations for technical and non-technical audiences
Strong business acumen with a deep understanding of SaaS business models, customer lifecycle management, and how to connect operational KPIs to financial outcomes
Proven ability to manage complex projects, thrive in a fast-paced environment, and manage multiple priorities simultaneously
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization
High comfort with ambiguity and a proactive, problem-solving mindset

What the job involves

We are seeking a Manager of Target Setting within our Customer Success organization to manage and execute the framework for setting customer-centric goals
This is a critical role responsible for translating Salesforce's strategic objectives into meaningful, measurable targets
You will partner with stakeholders across Customer Success, Product, and Operations to build world-class goal-setting models that promotes customer health and long-term value
Success in this role requires a deep expertise in statistical modeling, data analytics, and SaaS metrics
Design, build, and maintain the core analytical models that inform goal setting, using factors like customer segmentation, product usage data, and health scores
Develop and manage forecasting models to predict future performance against key goals, running deep-dive analyses to identify opportunities and mitigate risks
Manage the end-to-end technical process for setting and tracking Customer Success performance targets, ensuring data integrity and model accuracy
Monitor performance against goals and translate complex model outputs into actionable narratives and dashboards for senior leadership
Partner with Data Science, Product, and Analytics teams to integrate new data sources and continuously improve the technical framework of the goal-setting process

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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