Account Manager, Haddock

• 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
• 👉 Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
• Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
• Proficiency in CRM tools and digital platforms for customer management and data analysis
• Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate

Desirable

• As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
• You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
• Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
• Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
• Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
• Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
• Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

• Initial fit call (15–30 min)1️⃣ Initial fit call (15–30 min)
• Interview with the Hiring Manager (45’ - 1 hour)
• Culture Fit interview with Founders (1 hour)
• The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication
• Our goal is to have this position filled during Q1 2026